Gray Line San Francisco

Tour Guide was phenomenal

I have had previous Gray Line tours, and was expecting the same Gray Line tour experience with personalized tour guide and commentary. I did not know until after the tickets were booked that the tour was on the Hop On-Hop Off Big Bus Tours. Despite having confirmed twice regarding our reservation, the bus driver was confused regarding why we had Gray Line vouchers. We were provided with earplugs that we plugged in for a pre-recorded tour (available in several languages). I've done the Hop On-Hop Off tour before, but it was the first time for my parents. Unfortunately, with only 1 bus running on the Red Line, it was not reasonable to Hop On-Hop Off at any of the stops as it would be > 1 hour before the bus returned to the site. There was also a 1 hour layover at Fisherman's Wharf from 12 – 1 pm, so we missed the walking tour through China Town that starts at Union Square at 1 pm.

Online booking was easy

Online booking was very ver easy to navigate.

They handled refund very well

Great experience. I love their punctuality and professionalism. The tour throughout the winery was amazing

Great tour, great experience. Would definitely book again! Our guide Antonio was very knowledgeable and did a fantastic job.

Very helpful and efficient. Will certainly book with then again.

My trip to San Francisco was cancelled and Gray lines graciously refunded my money without any hassle. I was happily impressed.

Booking was fine. Trip cancelled due to COVID. Refund experience was excellent.

All I would like is my refund…. I've been waiting since march for it…

I had a trip planned to San Francisco beginning May 5. Included in this trip was an excursion to Alcatraz which cost $266 for myself and my wife. Because of the pandemic the trip was cancelled in March. I contacted your people to cancel the excursion and was assured I was to get a refund. After not receiving a confirmation of the cancellation and refund, several follow up phone calls, I stopped trying. GrayLine has been a major dissertation.

We have used Gray Line before for a tour and were very pleased with the service and friendliness. Because of the current state of the world, we were forced to cancel our expedition but hopefully plan on redoing the whole tour in the Fall of 2020.

Thanks you!

Unfortunately, I had to cancel due to Covid19. Gray Line was very nice and supportive and refunded the money immediately. Something that must be very difficult in these times.

Sadly we had to cancel our tour due to not been able to travel, we have had a full refund no quibble. Will definitely re book when this is all over, keep safe guys

Unfortunately the trip to canceled but Gray Line was quick to respond to my query and advise of the cancelation. Also advised that I would be refunded my booking.

I had to cancel my trip two weeks ago due to Coronovirus travel restrictions. I still haven't been refunded for my tours (2) despite the website that says free cancellation of trips.

Requested a date change and was accommodated quickly and efficiently. The lady was very professional and courteous.

Great tour guide, gave us background info on the area

I unfortunately had to cancel my tours due to the present situation. Grey Line reimbursed me promptly and without problems. I will rebook with Grey line in the future.

Very easy to do online. We actually had to reschedule a tour and they were very helpful with that as well.

Easy, no hassles

Was a simple and easy transaction. The tour was rescheduled to commence an hour earlier, this change was communicated over the phone rather than a confusing email.

Great trip, driver, overall experience was great!

Booking was quick and easy, it was an inconvenience to have to contact grayline 72 hours in advance for schedule.