Gray Line Ecuador

Visitamos lugares bellisimos, el trabajo del conductor y del gu铆a fueron muy adecuados y amables todo el tiempo. definitivamente vali贸 la pena.

This experience was well worth the money. Not only was the tour guide (Irene) knowledgable and personable, but there was a lot offered in this day: hiking in a rainforest, zip-lining, a butterfly farm, and a tour of a cacao factory. It was great trying these new, unforgettable experiences.

Daniel and Rodrigo worked hard to make it an enjoyable outing. Thank you!

Easy to book online

Stayed at the Solymar hotel where we were upgraded to an ocean front room. Friendly staff. Enjoyed the beach and the boat/snorkelling tour.

The pickup hotel was on a corner with no indication which street to be on. The guide though knowledgeable was in a hurry to get through old town. At one point he left the group and we all had to just stand around and hope he would return.

Easy on line registration, print receipts, friendly greeting at pickup, on time clear sign, clean safe driver.

O roteiro do tour foi seguido precisamente.

Email communication from Olga was very responsive. Great service!
Just wish that the confirmation was automatic. I had to write to confirm proactively.

The online booking went all well

Our guide was knowledgeable and completely engaged in our experience — 5-Star!! Our excursion was modified, and shorter, due to our group size of 2! The longer hike would have required adding a dedicated driver to pick us up at the end of the longer hike, the substitution was fine but knowing of the switch-up and having the option of paying a little extra to pay a driver would have been better. Having said that we did book the day before the excursion, we thoroughly enjoyed.

easy and clear

ONIBUS VELHO. N脙O COMPATIVEL COM A EMPRESA GRAY LINE.

Even though this was a bilingual tour the guides continually forgot to translate in English so I felt that another company may have been better option

The driver was very late.

Very convenient, also reactin time on additional question via email was good.

Freddie and Leo are a great team.

Cumpliendo su compromiso de puntualidad

Excellent customer service

Convenient booking

Excellent guides! Spoke English well and very knowledgable.

Very enjoyable trip, which was much better than expected. I was picked up just at the time agreed, very precise. Our tour guide Leo (from Galapagos) was very friendly and knowledgeable and had a lot of local knowledge about the Cotopaxi area. In addition to this, he provided many tips about exciting things to do in Quito. He also had a local chocolate for all the participants, as well as water (sparkling and still) from a local source to all of us. We had a few minutes of meditation up in the mountains, a nice experience. What a great guide – we was so lucky! Great value for the price – and much recommend!

Buying on line was easy and quick

I booked this online and emailed confirming pick up time and location. I arrived at the hotel 10mins before the bus was due to leave and waited outside the hotel because there was a bus from another company parked at the door. The Grayline bus was due to pick me up at 2pm. Shortly after this, it had not arrived and I checked with the concierge of the hotel if I was waiting in the correct place and he said I was, sometimes the bus was late.

Half an hour a grayline bus turned up, but when I got on it, it was destined for the airport and not the middle of the world. The bus driver, Olmedo contacted the office, who said I would get a refund. However when I have emailed the company, they started to enquire further into the situation and then stopped replying to my emails. I still have no refund and did not get to go to middle of the world. Poor service on both fronts.

The van was reported to be in an accident but I received no notice. I was waiting for them and had to call for information. They did not send another vehicle. I was given an apology and told to call a taxi.