Grabull

I have twice ordered from Nirvana in Cambridge, MA. Great Indian restaurant that uses Grabull. BOTH times, I have had fraudulent activity on my credit card within hours. I did not attribute it to Grabull the first time, but the second – the pattern is incontrovertible.

I wanted to order some chinese food (Journey to the dumpling) for pickup when clicked order online i was taken to an order menu. I thought it was like chipotle ordering online, i didn't realize that i was taken to grabull. After i checked out and compare with the restaurant menu I realized that grabull increased the price of every menu item by at least $2 on a $8.95 item. So a markup of 20+%. This is for a pick up order!

Furthermore they charge a fee for using a credit card. In other words grabull is a RIPOFF.
The whole thing would have costed $30 now it became $40! So a markup of 30+%!

BE CAREFUL WHEN ORDERING ONLINE. SMALL RESTAURANTS DO NOT HAVE THEIR OWN ONLINE ORDERING. DO NOT USE GRABULL! ESPECIALLY FOR PICK UP. Why on earth would someone use online if they can call and get a cheaper price?

They charge almost double what the food cost at the actual restaurant and then change almost $5 for delivery fee. They are not at all helpful when there is an issue. I will Never
Use their service again!

I realized they act as a IT partner they handle so much for my restaurant marketing posts reputation and so cheap on cost i feel like giving more offers to customer direct. I get more orders from them and grubhub is going down in store saves me more commission i do recommend them to every restaurant its a perfect partnership

Still waiting. Ordered a sandwich, pizza, and salad an hour and 45 minutes ago. Had to make the kids sandwiches instead of our usual Christmas eve pizza lunch. Will never use Grabull again. I reached out for a refund and they said it was the restaurants fault. I called the restaurant and guess what? They were not busy. I believe the restaurant because I have always had positive experiences with them. Grabull? This is my first and last time using them.

An impossible online ordering system which, if you get through it, gets you drivers that just don't show up. If you like over paying for cold food that the restaurant has to put right at their expense, and getting zero response from customer service, then this is the company for you. Their own website info (which I wish I'd looked at first) is barely even intelligible. Their only positive app reviews are obvious insider reviews. This isn't a real company. It's a bunch of amateurs trying not very hard to do something a dozen companies are already doing well. Save yourself the hassle and use one of the many established online food ordering platforms.

Amazing place to order with so much discounst

Food arrived on time and great customer service experience.
It's just sad to see these Bad reviews where in fact they are just trying to help restaurants.

GRABULL is the best and easiest way to order food. It helps me by not wasting a lot of time in queues in the restaurants. It is a very safe and convenient way to get food during busy hours and they deliver meals on time. Very nice service they have.

The discounts are good, over all good experience. Ordered food couple of times and felt like writing about them because they service is nice. Went to pickup and restaurant owner was talking big about it, said we get good business and they dont even charge too much.

Got delivery but the restaurant doesn't deliver. Paid delivery fee for foodI had to get myself. Don't get scammed.

I used them 4 times and realize every time i order there is always a discount and when i search them online to put review and felt i should tell people that we go for using companies around who charge lot of money for food pretending to save money, but this company charge 50 cents an order for their fee , and give us good discounts always 10% 5 $ and more plus i always get 1% return reward in my account, use this company to save restaurants from other big Giants who charge huge commissions from restaurants

We had issue with one of our order the driver just left the order outside without calling us and we realized after an hour , the driver was from restaurant , we called restaurant they asked us to call grabull, we called grabull it was 119$ order they credited the money to us and paid the restaurant though it was restaurants mistake , i highly recommend this company its great service

These idiots claim they advertise the restaurant. The advertise the restaurant's names which are already popular. They charge 8% commission not much, considering the cost of processing an order is the same regardless of amount it's lot just like all the other leeches. They force themselves into restaurants by hijacking their accounts and naive restaurant owners go for it. Just to realize their customers become Grabull$#*! customers and most are not well treated as you can see in other 1 start reviews right here on this site.

I placed an order, 2 hours later the order was never received, I called to ask about order and they kept telling me that the order was delivered, I explained that I was calling because order was NOT delivered, this went on for hours. NEVER received my food, payed $70 for NOTHING. Kept calling for days to explain that the order was never delivered and they kept saying it was. LOTS MONEY, lots time
DO NOT USE THIS SERVICE… call the restaurant and pick up order, can not stress this enough, DO NOT USE THIS SERVICE

I ordered food online and got great discounts and i wonder why would people put bad review on this company , seems like someone playing around i am using them for almost 4 months never had an issue rather i save money

If you want to save money as consumer this is for you and if you want to save yourself from all 3rd party company commission you need grabull and they have marketing plans too , this really helps

Ordered Anna's Taqueria via Grabull. Two days later a purchase was made using my credit card for $1,750.00 at Blockbuster. Needless to say, I had to cancel my credit card and my bank has opened a fraud investigation. Not happy.

Placed an order through this company in desperation since many local businesses are closed and want to support a place I like. Never received the order. Called the restaurant any to find out they're closed. Will be doing a charge-back through my CC

Be careful about this business, they get your information for your business, then they will call other 3rd party website you are doing business with and will pretend as the owner of your store just to get your Google page. The person leading them Mr. Piyush have all the guts to call other companies and cancel my account with them though I did not give them any instruction to do so. Very shady business. Beware!