Govolo

CUSTOMER SERVICE NOT EXISTENT!!! I wrote many messages to fix a problem about ticket "Cancellation and refund". NO ANSWER!! I tried to call "Customer service" NO ONE ANSWERED!! Eventually I lost my money and I wrote messages in the "customer service complain form" NO ANSWER!! Is it a joke!!! they quietly stolen my money without explanation! That's all!! At this point I don't mind anymore about money, but it's a matter of principle!! At least give me an explanation please!! I'll never buy anything trough Govolo.

Our booking doesn't finish when we paid the tickets. We have seats to choose on different flights and they answered us in few hours explaining how to do it.

Giovanna it's been very kind and nice to giving me all the information needed to solve my problem

I had a problem with the reservation date and they fixed it.

Very gentle staff! Thank you for excellent service!

I had no issue and the support was excellent in booking my tickets

My customer care agent was Giovanna

Regards

gentle lady, helping on any issue.

I BOOKED MY FLIGHTS WITH THEM AND INSERTED A WRONG DETAIL. THEY IMMEDIATELY CALLED ME TO VERIFY. FOUND THEM TO BE VERY EFFICIENT AND UNDERSTANDING AND BOOKING WAS EASY AND FAST. WELL DONE GOVOLO!!

My brother died and I had to cancel flight and rent-a-car. Govolo even wanted a copy of the official declaration of my brothrr's death and still Govolo does not re-imburse amounts paid for Air Europa flight and Atesa rent-a-car.
Govolo is a very unreliable and inhumane company!

The customer service in Italy is the worst I have ever experienced in my life!! I usually purchase my tickets on the airlines' website; but this time, a friend of mine recommended me this site. I was almost losing more than 1500 euros because an unprofessional customer service representative (apparently there is only 1 person in Italy dealing with telephone calls and e-mails – her name is Chiara) was insisting that only the airline company could have solved my problem. Even though I discovered through Air France that every travel agent has a direct number for Air France assistance, Mrs Chiara did not even try to call this number. She was only good at keeping me on the phone at 32 cents per minute and telling me the same wrong information as a recorded message! It was a real nightmare!!! For your well being, AVOID THIS WEB SITE