GotoBus

If I could give 0 I would. I was trying to get on a bus from Virginia to NYC and the ticket says to arrive at least 20 min early. The bus stop was on a big dark parking lot ( bus departure at 10pm). There was no bus nor other ppl that seem to wait for it either. After contacting the customer service I received the answer that the bus is delayed 10 min. After that time the bus still didnt arrived. I'm a women alone with a 3yr old. They kept telling me the bus is delayed. I waited over 40 min and no bus or other ppl. After I left they text me like 10 min later that the bus is now coming. To reschedule they charge you again and they do no refunds. I would never recommend this to anyone. Horrible experience

Gotobus is just the advertising agency however they still make excuses for the company such as East West bus Wanda bus Wanda coach and all the other names that they change monthly. The driver pulled over in Manhattan to unload a group coming from Georgia…… myself and my young daughter under 18 remained on the bus schedule to get off in Brooklyn. The dumbass driver threw my bags off the bus. I questioned if I can get off the bus to get my bag off the sidewalk he says okay. The bus was still in park. When I got off the bus – – the driver started the bus up and pulled off with my underage daughter. She was the only one left on the bus. She had no idea where to get off at. Myself, and other passengers who had just gotten off from the long Dreadful Drive / ride from Atlanta had to run to the foot of the Manhattan Bridge to stop him. We are seeking a class action lawsuit stop this nonsense. These people need to be shut down.

Worst experience in my entire life… would not recommend me this to satan himself…don鈥檛 waste your time or money

Worst experience. I arrived at my pick up location, a gas station in the middle of nowhere, 30 minutes early. To ensure I was at the right location I spoke with the register attendent and she explained that a bus rolled through the parking lot 5 minutes ago and left. I waited, in 30 degree weather to see if my bus would arrive. I finally got through to someone in the chat service, who was hardly any help. The bus I intended on using was scheduled to arrive at 3:30 she explained the next one would maybe arrive at 6:30 or 8. Completely ruining a job opportunity I had. This company can not guarantee anything. Do not rely on them for any time sensitive traveling or reliable transportation services.

I bought a ticket from this company, and they required me to do some identification process which i didnt trust doing so i sent them an email saying i'm not continuing with my purchase, they sent me an email saying that they will refund me the money but never did, so i talked to a representative online who gave me a tracking number for the purchase, the bank said it didn't exist, so I called the customer service again, the woman put me and hold for an ungodly amount of time, forcing me to hang up, and I was never able to get throuh to them after that. I can't belive these companys are okay treating people like this!, I'm disgusted

Horrible service!!!!

I booked a bus ticket with this company to go from Los Angeles to Anaheim California. I was involved in a car accident on the way. I called the company prior to the bus departure inquiring about a refund but was left on hold for 15 minutes. After dealing with the other driver and police I email them my situation. Instead of being empathic and giving me a refund they refused. I called and still could get a hold of an actual person and grew tired of speaking to automated systems. When emailed their live chat on their website the person typed in broken English. The ticket was $20 for goodness sakes!!! Why not just give me a refund! Do not use this company EVER! Horrible service and no one there speaks clear English.

When I was in the US, this site helped me a lot! got cheap tickets very quickly.

overnight bus tickets for very cheap. better than greyhound, a lot less expensive.. love it, saves me so much money. and in some cases, a lot faster than greyhound. most of the companies are chinese, but that's okay. some bus companies are also unreliable with late buses, but they find a way to be on time to your destination no matter what.