Gotags

Got my tag thru Amazon and was very satisfied with the product and fast service. The quality very good and very satisfied with the design and the clarity of the letters and the material also got a cupon for my next buy

Go tags responded and told me it was "my" mistake, but that they would send me a new tag any way. How kind of them to point out "my" mistake. I'm not saying I didn't make the mistake, I could have. Unfortunately I do not have any proof one way or the other. But that's not the point here. I have worked in customer service for many years and I would have simply said "We are sorry for any inconvenience to you, we will send out a new tag immediately." There in securing a happy satisfied customer who will buy from them again. As it stands I will not. The customer is always right even when they are not.

I ordered medical tags from this site that were made of aluminum with the international medical symbol on one side of the tag and my information on the other. The tags included a "silver" ball-type neck chain.

The tags were shipped promptly and arrived in 4-5 days. My information was transcribed accurately. However, where less than the allowable number characters were used on a line, the font was larger than on lines where most or all of the character spaces were used. Thus, the five total lines of font on the tag looked disproportionate to each other. The international medical symbol peeled off after a few weeks and the "silver" chain tarnished as it was actually copper with a chrome-type plating. I contacted the Go Tags via email and an offer was made to replace the tags due to the peeled medical symbol. The font discrepancy, it was explained, was a problem with the etching machine. No resolution was offered for that or the tarnished "silver" chain. I declined the offer to replace the tags. There was no point in that the medical symbol would simply peel again within a few weeks. I continue to use the tags as they are functional for the basic need and the cost was minimal. I would have been happy, however, to pay a little more for better quality, especially with respect to the tarnished "silver" chain

At $2 a tag and $3 shipping (they use a $0.44 stamp in a small envelope), you get what you pay for. I was expecting an embossed (stamped) tag. What I got was a disappointing tag with a cheaply applied paint with the information I submitted.