Gosselin

GOSSELIN IQ sold me a high quality Small Shipment on the promise of an expected 7-10 day transit, which it then handed off to its subcontractor, BaggageHub. My boxes where delivered after a full month, during that time I got no reliable information. Even though boxes did arrive fully intact, I was very frustrated by the timing (living out of a suitcase for a month !) and particularly the lack of communication, even blatant lies to keep me off their backs. My eventual complaint was unceremoniously handed of the BaggageHub (no further word from GOSSELIN, even though I made it up to the CEO !) who did not want to hear about, except for a very lukewarm apology and a pittance to silence me. Very unprofessional, very frustrating, never again !

Avoid Gosselin at all costs. We had a terrible experience with them moving from Moscow to London this past summer:
1) They delivered the shipment with a big delay because they didn't have any trucks coming from their Antwerp depot to London for several weeks!
2) They lost two of our boxes and didn't have a clue how and where (although all boxes had barcodes). They paid 100 EUR compensation (claiming this was out of courtesy because we hadn't purchased any additional insurance)!
3) They reneged on our door-to-door agreement which included full destination services with direct delivery from Antwerp to London and asked for additional payment for in/out warehouse handling and shuttle service in London. When I questioned these charges, the particular move coordinator in charge of our move answered that it was not possible to book groupage truck with direct delivery, although this was exactly how I had agreed with their Moscow sales manager for the Antwerp-London segment. After my repeated questions, the Moscow sales manager said: "During our detailed conversation I mentioned to offer you a direct and groupage delivery, however, shuttle services in London for both options were excluded and I stated to keep those surcharges in mind as we can鈥檛 tell whether a direct delivery to the residence will be possible or not. Also, those charges were excluded in order to be on the same price level with the competitors as they would not include shuttle services in destination part." and in a second email: "I can reassure you that usually direct delivery is never included in the offer in moving industry, especially, when destination address is not known. I urged you to expect this cost and it was never a hidden information."
Make your own judgement on the last point, but my interpretation is that they openly lied to us to get us to sign an agreement with them.

Very professional and friendly service. No complaints. Packed, stored and shipped our items across the pond with no fuss and no damage. Would recommend!

Appalling service and dreadful customer service.

I used this company to move a few small boxes or personal possession from Italy to Peru, at a cost of around 鈧?00. The problems started from day 1.

Nobody arrived to collect my shipping on the agreed date. As I was leaving the country this was obviously a problem. Nobody arrived the next day. Or the day after. It was over a week until the package was collected.

Whilst waiting for the delivery I received no communication from Gosselin, until an email was eventually sent to my place of work explaining that my package was waiting at customs.

I had to spend a whole day travelling to the shipping port at some paperwork had not been attached to the package to declare the items as personal goods. This meant that I didn鈥檛 have to pay any tax but did have to pay over $200 in handling and storage fees, which of course I have not been refunded.

When I received my boxes they were heavily damaged, and had not been shrink wrapped, a service I paid extra for. Several items were broken.

I have been in touch for over 3 months, and am still no closer to a resolution. The customer service approach is to apologise and say it will be 鈥榣ooked into鈥? but to never actually do anything which I assume is in the hope that you will give up.

To summarise, I paid 鈧?00 euros for a door to door service which was collected late and not delivered, and then was put another $200 out of pocket due to incompetence, for which no resolution has been offered and my constant communication ignored.

Avoid at all costs.