Gorilla Surplus

I wish I could give less then one star. Customer service is terrible. I made an order here one week before needing the products. I paid my credit card and my payment was completed but I was yet to receive a tracking ID. I emailed the company the same day as making the payment asking for a tracking ID and they said that my payment had been accepted and my order is being processed and I would be sent a tracking ID once it ships. I waited 5 business days before reaching out again. The person I was emailing was completely unprofessional and unhelpful as they told me my 鈥減ayment was flagged and the order was cancelled鈥? No further help or instruction or explanation. I called my credit card company and they had no such record of the payment being 鈥渇lagged鈥? I once again emailed customer support and asked why this would happen and when I would get my money back. He said was very short with me and extremely vague and unhelpful, and the only info he could give me was that it鈥檚 out of his control and that I will receive a refund in 3-5 business days. Terrible customer service considering I had been told my payment was accepted and order was being processed when indeed it wasn鈥檛. Lying to customers is just bad business, and if I would have know that my payment did not work (even though I have more then enough money) we could have rectified this in time for me to still get my stuff in time. No I have a photoshoot booked tomorrow and no smoke bombs, no help and absolutely absent customer service. I鈥檓 terribly let down and astonished in the way that I was treated.

I was love struck seeing the army zip-up sweatshirt at Gorilla Surplus! I liked it so much that I finally decided to buy it. The sweatshirt with a nylon zip in the front looks so cool. I certainly prefer to buy from this website only in the future. They delivered the product on time and packaging was also good. The transportation did not affect the product in any way. This is how it has to be. The comfort of the sweatshirt is mind-blowing. Feel like wearing it 24/7. Thank you so much for this lovely product. Can鈥檛 keep my hands off it!