Gordon Electric Supply

I called the "Product Questions" number and talked to someone in sales and was treated rather gruffly. That put a kind of bitter taste in my mouth, but I appreciate that you have the product I was looking for and will sell me a small quantity of it. I also like that you come up when I search using Google. So thank you!

I worked with Greg – after waiting a week, I emailed and asked for status – no response – I sent a second email – no response
I had to call and ask about order status
No answer but emailed shortly thereafter saying they would ship in 5-1/2 weeks from the initial order date.
I had to call to cancel th order and ask for a refund.
Talk about making you WORK to get an answer! Unacceptable service

I spoke to a surprisingly rude saleperson over the phone before purchasing. If I hadn't asked repeatedly (and delicately) for more specific information despite his incredibly short demeanor and disinclination to help in any way I would have ended up with the wrong product. I don't know what set this gentleman off because he started the call already very angry so I don't think it was anything I said. He must have been having a VERY bad day. If so, I feel for him.

Great experience shopping with you. Hope the bulbs arrive without being broken as this particular bulb is hard to find at local stores.

Took my order and money over a month ago and then went silent. Emailed twice and got no response. Called and was told someone would get back to me by days end, and still no return call. Called today to cancel and Ashley acted like I was inconveniencing her. Was promised a refund within 24-48 hours. I will not be holding my breath. Unless you like being frustrated and lied to, avoid this place!

Good so far! Will know more when I receive what I ordered. Your website is easy to use! Would have liked a "promo code". Thanks!

The product was as advertised and exactly what I needed (hanging a pendant light from a finished ceiling between narrow joists). Thanks!

I received the product I ordered, the price was good, and it has functioned well, but it took longer than expected to arrive – about three weeks. In between my ordering and delivery I received some confusing emails about delivery delays. My response requesting clarification was never acknowledged. Very likely this was a result of coronavirus manpower shortages, so I'm willing to cut them some slack. Especially because, at the end of the day, they did deliver a product I had trouble finding anywhere else.

So far, so good. Easy to navigate website. Best price on the Internet. Filters arrived quickly and were well packaged. Excellent experience. I will order these items from you again when the time comes.

Was a bit disappointed with reply by the telephone operator. Seemed short and did not have a loud enough carry on the phone. But ordered any way as I needed this part.

Allow customer to see the cost of shipping & taxes before entering the name, eMail, addresses, credit card info, etc. !

Easy ordering. Had the specific light fixture I needed that the big box stores didn't. Quick delivery of well-packaged items. Quality product. Received email when package was shipped, and received follow up email checking to ensure I received my order. Company also asked if I was satisfied with the product. As the rest of my old recessed light fixtures go out, I will definitely go to back to Gordon Electric Supply.

my second order, all good so far. as a non-professional electrical customer, the site isn't as easy as I'd like but that's ok! thank you.

This was the most straightforward online purchase I've made. Perhaps you can appreciate a google search of the part# lists your company as the 1st selection and a few more clicks on your web page reveals the product spec and its availability at a reasonable price. Thanks, Vass

I ordered same items from your company two months ago, and was completely satisfied. Thank you for your honest service.

Great. We had to overnight these ground plates so it was very expensive but that's not really not your fault.

User friendly website. Very competitive pricing. We will now see how reliable the service is and how fast it takes to get our order. If delivered in a timely manner, I can see myself using this company for all of our ballast needs.

There was an error on the quantity of my order and your computer caught it before finalizing it. Thank you

It doesn't appear the internet coupon code worked. No dollar amount credit was deducted or shipping changed to FREE. I thought either 40% off would be taken or FREE shipping selected. Please follow up.

Needed 5' of blue #12 stranded THHN 1/c wire and 10' of #12 3/c SJTW cord but could not provide an accurate description in keyword field. Seems like a description of #12 Stranded 1/c wire would bring up a list. Just info indicating could not be found. But no worries, I can get that locally. Same with items I did buy. Struggled thru and found those. Also the $10 delivery charge from Kankakee to Indianapolis area seemed a bit steep but you have it and I feel these will be like with like items that I'm replacing. Thanks.

I wanted to speak to someone and was put of a hold feed. Wanted to know about volume discount. While I was happy to find these bulbs,for my kitchen island fixture, these we Also, I have found that these bulbs do not perform for 1,000 hours as reported. Disappointed in performance but I love the elegant look.

I am trying to understand the varying grades of receptacles ( cheap-contractor-grade, residential, commercial, industrial, Hospital, etc.) The GordanElectrical Website has a huge selection and I get lost so easily. I would like to see a little educational material to assist in the selection of products like electrical receptacles. Feel free to contact me at 919-627-7755 for clarification if you wish.

Website navigation needs a lot of work. Sales will dramatically increase the more user friendly your website is. Anthony Robins says that innovation and marketing drive all business! Especially if you have good products at good prices. Get on it!

Glad I found this. Saved me $40 on this one product. I'll search here for my electric needs moving forward

Great price on hard to find grey plugs. Better price than Home Depot and Lowe's. Shipping was very quick.