Sent from my iPad
Received no response
I received my purchase between 9/13 and 9/20 while I was away in Chicago for a funeral. I tried to reach your company on 10/6/20 by emailing to [email聽protected] for an RMA to return these items. I did not receive any response. I just today finally found a number to call and of course it is busy every time I try to call. Please send an RMA as these do not work as advertised. They are everything in concept I wanted except the fan doesn鈥檛 blow hardly at all. Please respond ASAP.
THANK YOU.
Next Emails are sent and replies:
On 10/22/2020 6:00 PM, [email聽protected] wrote:
—–Original Message—–
From:
Sent: Tuesday, October 6, 2020 10:15 AM
To: [email聽protected]
Subject: Return of 2 cooling mates
Hello S,
The email you wrote to services multiple stores so they can't respond to customers as that's only a company transaction email. Thank you for contacting the proper support email.
Unfortunately I regret to inform you that the store only offers a 30-day Guarantee and you wrote to this email after 30 days of receiving your product. And as per our Terms of Service, if the item has been in your possession for more than 30 days without you contacting us about the issue, the item is considered used and non-refundable.
Apologies for any inconvenience but the support email is clearly stated on the shop's "Contact Us" page and on nearly every page of the website, and you didn't contact it within the 30-day guarantee period since the first email we've received from you was on the 21st of October and you've received your items on the 13th and 20th of September.
Thank you for your understanding.
Sincerely, John
Store manager
On 10/21/2020 8:59 PM, h wrote:
I purchased these through PayPal on 8/26/ 2020. I purchased (2) Cooling Mates. No where on this box does it say Cooling Mates. I received my purchase between 9/13 and 9/20 while I was away in Chicago for a funeral. I tried to reach your company on 10/6/20 by emailing to [email聽protected] for an RMA to return these items. I did not receive any response. That was the email on my receipt. I just today finally found a number to call and of course it is busy every time I try to call. Please send an RMA as these do not work as advertised. They are everything in concept I wanted except the fan doesn鈥檛 blow hardly at all. Please respond ASAP.
Here is my original email which is well within the 30 day return time.
I鈥檓 not understanding because my purchase clearly states I鈥檓 purchasing (2) Cooling Mates TM which I believe stands for Trademark and nowhere on these boxes does it say, Cooling Mates. I clearly did not receive the merchandise I purchased which I believe would void any 30 day return contract. Besides the fact that my receipt had no number to call and no website to go to on it. I had to figure out where to go then try to call the number that is never answered by good beast. This number is going straight to a busy signal everytime I call. I believe that in good faith your company should send me an RMA and take these two Artic Air pieces of crap back. I tried one of these for about 15 minutes and the fan barely blows air out. So I do not consider it used at all. Please respond ASAP. It was very difficult to find your email and telephone number. My number is 502 548-5199. Please call me to discuss this.
Sincerely.
THANK YOU
Sent from my iPad
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Sincerely, John
Store Manager
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Sincerely, John
Store Manager
I'll contact our general manager and see what we can do about this issue.
The thing is that I don't understand how it can be difficult to find our email since you should know what shop you're buying from and the contact emails are clearly stated on the website.
Regarding phone lines, we're all currently working from home due to the pandemic crisis which is why our phone lines are unmanned.
Sincerely, John
Store manager
On 10/22/2020 6:00 PM, wrote:
Dear John, Store Manager
It has now been 10 days since your last correspondence. I am very disappointed in your customer service. Have you checked with your general manager? I really have no use for these Artic Air units that I did not order. I in good faith thought the Cooling Mates you falsely portray as the merchandise you were selling was what I was buying and what I was getting or I would not have purchased two of them. It even clearly states on my invoice COOLING MATES 鈩?so that is what I should have received. Do you fully intend to just ignore my request and my emails?
I know your company sells hundreds if not thousands of items so I assume your company is accustom to bait and switch practices of products all the time or you would not think this practice to be okay.
I WILL REPORT YOUR WEBSITE AS A DISREPUTIBLE DEALER AND WEBSITE WITH ONLY THE DOLLAR AS YOUR MAIN CONCERN. NO CONSUMER OR CUSTOMER SERVICE WHATSOEVER!!!!!!!! FIRST AND LAST TIME CUSTOMER WAITING FOR CUSTUMER SATISFACTION?????????????????????