Support doesn't enforce T&C, and game is full of multi accounts and pirate accounts, designed to dominate the server's, and other players. Support guilty of banning players without question, or proof of offence, and if you complain about others. Game is dying, on servers and the company just opens new alternative servers.
Terrible game and not one for any non adults due to some content in chat and messages, game wanst continuously feeding with cash and time, and can become addictive for all the wrong reasons.
LEAVE THIS GAME ALONE. A German game at its worst.
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The game has been catered to players that spend money, so much that a player that does not spend money, but had a good skill ability is most likely the perfect candidate to be attacked. They have the ideal amount of defender to gain the most glory, but they don't hold the correct items to defend themselves. Ensuring without alliance support, they will be crushed.
To say the least, it's a horrible game. Spending $1000/month is not enough to keep you at the best possible place at all times. Even $2000/month wouldn't keep you there.
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Conversation ID: #2427080
### Do not reply below this line ###
Goodgame Studios
August 07,2020, 01:39 +0000
Hello,
Your query has been received and will be processed as soon as possible.
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Your Goodgame Studios Team
ValarieAR
August 07,2020, 01:39 +0000
Q: Please describe the problem you are experiencing. If you receive any error message, please attach a screenshot of it.
A: I purchase commanders in Outer Realm and I did not receive the artifact for one of the commander. I am beginning to feel like GGE don't want me to play this game any longer because there is always a problem.
Q: What was the date/time of the issue including time zone?
A: Aug, 6,2020 I don't remember the time
Attachments:
Attachment ( Image)
From Goodgame Studios.
Goodgame Studios
Theodorstr. 42-90, Haus 9
22761 Hamburg, Germany
Goodgame Studios is a Brand of Altigi GmbH
Altigi GmbH, District Court Hamburg, HRB 99869
Board of Directors: Oleg R枚脽ger, Verena Schnaus
4
Aug 13,2020, 7:56 PM (6 days ago)
To Goodgame
I did not sell the sundial and I am not talking about the sundial I am talking about the damn cupcake to the commander
On Wed, Aug 12,2020 at 8:29 AM Goodgame Studios – Aur茅lie <[email protected]> wrote:
Conversation ID: #2427080
### Do not reply below this line ###
Goodgame Studios – Aur茅lie
August 12,2020, 12:29 +0000
Hello ValarieAR,
Thank your for your answers.
I'm afraid to confirm you sold the "Sundial of the cunning" too, on the 10th at 02:08 for 12 000 gold coins.
Kind regards, Aur茅lie
August 11,2020, 22:11 +0000
Ok here we go again I have attached a screenshot showing that I purchased 2
Commanders.
Attachments:
Attachment 1 ( Image)
Attachment 2 ( Image)
Attachment 3 ( Image)
August 11,2020, 13:25 +0000
Excuse me I purchased two therefore give me the other cupcake. I am so
Sick and tired of having to file complaints and then to be told I am wrong
You should take another look and make sure you know what you are talking
About before responding.
Goodgame Studios – Aur茅lie
August 07,2020, 13:15 +0000
Hello ValarieAR,
Thank you for reaching us.
One ticket with screenshot was enough.
The packages "Legacy of the goat cult" bought with coins did contain the artefact "Long lost cupcake" and one was sold for 12 000 gold coins at 7:47PM on the 6th.
Kind regards, Aur茅lie
As stated in the correspondences I did not sell anything it was never receive so I suggest do not purchase any rubies or anything with real money. They are horrible company.
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Recommended strategy is to decide what you consider to be a reasonable and affordable budget and stick to it – potential for spending is enormous if allowed to get out of control.
Alternatively you can just play up to lvl50ish – which need not involve any spending at all – then allow the account to fall into disuse and restart playing with a new player name. This is the option I would recommend for young players, they can learn how the game works and what is or isn't worthwhile in terms of potential spending so that, if they decide to continue to higher level when a more mature, they will be getting best value from any purchases.
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-an angry animation student
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don't deliver what you bought then when you dispute it they close your
account and take your money…Losers!!!
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So this game is rigged for ruby buyers and punishes those who arent. If you play for free, the game will dictate all your time just to keep up with ruby buyers. Its programmed this way so you will tire and buy rubies. This game does notput all players on the same field of chance. Money spenders have an exponential advantage over those who dont.
DO NOT PLAY!!!
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This game is mind-crushingly boring, the graphics are miserable, gameplay tedious and account maintenance a necessary time sink. The only part of this game that is compelling is the people – in your alliance you become familiar with and those you attack who send you wonderful crymail, so upset you burned their castles or stole their fake resources. Please note, this isn't a war game. It's a game about griefing others while trying not to be griefed yourself by making strong allies.
Gameplay: you go into an attack screen and choose values to overcome defenses. The defenders have walls, a gate and a moat. They have a variety of defense tools to boost these, the best of course being purchasable through their in-game premium currency that is bought for cash. You, as the attacker, select enough attack tools to overcome their defense, then send and wait for the hit to land. The best attack tools are those you buy with rubies (so, real money).
For pvp, that's at least somewhat interesting as the game involves a rock, paper, scissors approach – defenders have to predict the tools you're using to best beat you, etc.
But for NPCs, it's insanely tedious and repetitive. Events are the only way to grow in power – and finishing top 100 provides the best rewards. To do this, you have to repeat the attack window over and over, at least 300-400 times per event. Combined with the wait times between sending and landing your attacks, which differ between events (some are as few as 4 min, some as many as 30 min) you end up spending entire days on events to do well. Bye-bye life.
Your commanders (the armies you send) and your castellians (the generals who protect your castles) all have equipment to wear. The best EQ is from events or actual pay to win purchasing (you buy the in-game currency, then buy these, it's straight up p2w), but when looting NPCs you get tons of worthless EQ that builds up in your inventory, waiting for you to delete it. And you have to delete it otherwise the EQ you win might not make it into your "full" inventory.
Deleting this worthless EQ takes hours of your time. You have to click 1 piece, sell it, press yes, then do another. Often the game can't keep up with you and it forces you to wait a few seconds between each sale. No joke, to fully empty an inventory in one go can take 30 minutes. So much fun.
Building your castles takes a tremendous amount of time. So you need food, for example, which means building a granary. These go from level 1 to 30, with each level taking more time than the last. They start around 12 hours to complete, but the last 10 take around 24 hours. GGE used to give skips out, but removed these from events so people would be forced to buy them. Given that you need at least 20 granaries per castle, it will take a new player roughly 3 years to get their granaries to level 20 and then another 3 years to get them to 30 (after lvl 20, you can only build them once per week).
So if you're a new player considering starting this game, it will take you 6 years to catch up to someone like me. Meanwhile, you're prey for all the higher level players. They'll farm you and tell you to like it or go play Big Farm.
Next, whatever the game offers for sale as 'gold' and 'rubies' (the premium, money-costing currency), the 2 buttons are side by side. Which means if you make a mistake, you're burning money. And they won't refund this. Admittedly, they made blowing your money slightly more difficult with the use of a delay timer on the rubies once you push the gold, but it still happens.
Also, the company will admit mistake and still charge you. When a new event came out, I bought the event tools with rubies, so real money. But the tools didn't work. They promised a boost to the scoring of the event, but they did nothing. Eventually the company admitted this on their website and said "tough" to people like me who wanted a refund or a replacement for the next event after the bugs were finished – no such luck. "Sorry we bugged those, but hey, you bought them. So no refund."
Last, all events in this game are now pay to win. The company used to rely upon customers buying tools but as the game has become more pve instead of pvp, and they've given out more of the expensive tools, events have become their cash-cow. People very seriously spend $400 or more per event to win the event and get the best stuff. If you don't spend, you can still make top 100 but it will cost you in time. Alliances can only win events if multiple people spend money.
The game is designed to psychologically manipulate you into becoming addicted. It is based on principles designed in psychology to addict animals called operant conditioning. If you have ever taken a psychology course, you will recognize the principles being applied: semi-random nature of points being awarded, competition that requires much time spent on the game and rewards you, then immediately beings a new competition, and power creep to out-date all that you've worked for or bought, so you have to run as fast as you can just to keep up.
Do not play this game. Do not let your friends play this game. If you believe in the devil, the devil created this game. Go play a fun game with good graphics where the devs aren't trying to crush your soul and strip your creativity.
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At the end i want say that the game goes in wrong direction and players are leaving and it's really sad what they done to this game.
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Submit a ticket to customer service/supprt: waiting 6 to 7 weeks, Customer service's answer is and always will be, "No, that …. issue has not been reported and we do not have any issues". Yet the forums are riddle with compliants of …. said issues. You provide customer service a direct link to the forums complaining of …. said issue and customer service's response is, " No we do not have that problem, nothing in our Databases show any issues". You will not be provided a replacement for your in game lssue/losses!
After enough people have complained on the forums, …. said issues are stated as known issues, blah.blah.blah..we are working on the issue. Yet customer service ignores ticket request when a form of reimbursement is asked for.
I could go on and on. Dont waste your money on this game.
Goodgame studios is CRAP.
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Well now BigFarm just recently added a new feature. A ship yard. VERY expensive to upgrade ships however, money made from fish was profitable. Enough to pay for the other insanely overpriced items.
Well this week, without warning, we can no longer sell off fish. They introduced a market, which doesn't pay squat!
They also keep adding more and more competitive events. This is NOT a battle game. It started out a simple balancing game of farming. And yes, you could spend real money to buy "gold" to upgrade things. That's how they stay in business. However, they make it very easy to accidentally lose your gold, and will NEVER give it back. Requests for a lock of some kind have gone ignored for years. And now everything about this game really requires spending of gold. It's turned into nothing but a greedy money pit.
Would I recommend it to anyone? Not anymore. And if you do try it, keep your credit card FAR from the computer. Honest, it's not worth it. If you want to spend money on a game, buy a game, install it on your computer, they you know what you have and the rug won't be pulled out from under you.
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This review is based on personal experience.
Do you like farming games?
Yes?
Good.
AVOID THIS ONE!!!
Game is created by Goodgame Studios, an online games company founded in 2009 and based in Hamburg, Germany.
Goodgame Big Farm is a free-to-play (freemium) farming simulator.
Game requires flash player, a lot of RAM, is very slow and buggy.
Customer support is useless.
Community is great.
Gameplay is very slow.
Higher levels require YEARS of playing to achive.
Game update on 16 August 2017. made many players VERY unhappy.
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