Goldstar

After my friend was given 2 links to an event & I was given 1 link to same event, with none of the 3 working, I wrote to Goldstar and was sent a new link from a customer service agent who wrote the link I had been given had worked for her. I was able to view the event with the 4th link sent, and my friend was refunded the price she paid for the ticket she bought as a gift for me. I won't upgrade my rating for this company, as it shouldn't take paying twice and my friend and I both writing to the company about links that don't work to finally get a link that did work.

My friend gifted a ticket to me for a holiday show & forwarded the info to me. As there is a place on Goldstar's site while purchasing a ticket for gift, I'm going to assume she indicated that. It didn't work. She contacted them & they gave her 'new' info that was supposed to work. Again the link didn't work (went nowhere), & the url they give in case the link doesn't work, sends one to an oops page, nothing here. I didn't want may friend to spend more time trying to fix this so I bought a ticket myself. Same thing happened. They are a fraud & I'm reporting them to my credit card company & the appropriate federal agency.

I bought a ticket for an online concert. When the time came it would not let me log in. After 30 minutes of frustration I contacted their support. After much back and forth, and condescension on their part( yes, I know what the play button looks like) they told me they could not find my account (what? You took my money and you just had me change my password three times!) Then I was told to create a new account and they would send an access code but to get to the new account page you had to click new purchase! When I asked for a refund they stopped replying to my messages. Did I mention this took about four hours?

I placed an order for a voice over course that did not take place at all. I contacted the company that did the orginal post but no one answered and sometimes someone would pick up the phone but say nothing. I finally got fed up and emailed Goldstar who still hasn't responded to my complaint and all I want is a refund for services that was never rendered. Strong advice to anyone, stick with groupon because at least you know the services on their site is real and you can speak to a live person if needed.

They wouldn't give me a refund to my credit card but gave me credit for a future event
Do we know when live performances are happening again?
They may be out of biz by then

I love coming to gold star. They always give you fresh hot food never cold an stale. I love how they always give you the choice of if you want this or that. I just love coming to this place

I purchased tickets for an even, they ended up cancelling the event and refused to give me back my money..will never use goldstar again.

HORRIBLE customer service. I wish I could give them 0 stars. I Ordered tickets for a show that was suppose to take place on March 21st. The show was cancelled due to the COVID-12 epidemic. It has been over 3 weeks now and I have not received a refund. I have sent many emails asking for a refund which they have not responded to. I purchased the tickets using PayPal so I filed a dispute for a refund through PayPal. A day after I filed the dispute they had messaged PayPal. I have been waiting for an email and my refund for over 3 weeks but in less than 24 hours of me filing a dispute they were able to send messaged to PayPal?! Instead of just refunding my money they are fighting me through PayPal on reasons why they won't issue a refund

Please do not buy tickets from this company! I purchased tickets for my mom's birthday and unfortunately they were canceled due to the coronavirus. When purchasing the ticket it specifically stated that there would be a refund if the show was cancelled . When I asked for a refund goldstar sent me an email stating that the refund was "store credit" meaning I could use the credit for another show. If that was the case then they should have specifically stated that when people are buying tickets instead they lie about providing full refunds due to cancellations in order to get your money. They have no number and all customer service is online. Please buy your tickets elsewhere.

I'm still b waiting, it's been 2 weeks for a refund on a cancelled by the venue refund. I just want the money refunded to my account. This is taking easy too long. There's no phone number to call them. I'll never go thru them again.

I purchased two tickets through Goldstar for the 2020 St. Patty's Day Booze Cruise in Chicago for their annual dyeing the river green celebration. The MAYOR of Chicago cancels the event in lieu of the Coronovirus scare, the President declares a State of Emergency but when I send an email requesting a refund (after 4x) they finally answer me informing me the event isn't cancelled?!?!?! Are you kidding me??? They are not dyeing the river which is the whole purpose of this event and the restrictions put in place for precautions but they won't officially cancel this event and refund my money. RIDICULOUS RIP OFF!

I purchased tickets to Hamilton in Miami and went last night. I just found out that Goldstar charged more than the tickets were selling for at the Venue even though they advertised discounted tickets. BEWARE!!!

You don鈥檛 have the selection you once had.

I ordered tickets to see Hamilton in Miami for my wife and I. We saw there was a closer venue to us in West Palm so we decided to go there instead. When I went to get a refund for the tickets they refused to do so. I asked for a refund within 12 hours of purchase. They were rude and unprofessional making up there refund policy in order to rip me off. I will NEVER use Goldstar again.

We had great seats through Goldstar at a reasonable price.

Great place to find discounted tickets for interesting events in the D.C. Area!

I love this Website, they have great events at discounted prices. I have taken advantage of several offers and it has been a very pleasant experience.

You can get reasonably priced tickets but if you need assistance you are screwed. They either don't get back to you at all or not in a timely manner.

I lost a lot of money because of their incompetence and would not recommend their service to anyone.

Sadly Goldstar doesn't deserve a single star and definitely nothing gold.

Goldstar was great to work with, they made sure all 6 of our seats were placed together like we asked.

excellent deals

I have always booked events through Goldstar and have never been disappointed! Theatre is excellent, and service is 5 stars! Keep up the great work, Goldstar!!

I Purchased two tickets to a concert boots in the park in San Diego the day before the concert I get an email stating that they weren't able to sell tickets at this event but they had them for sale which I think was fraud and email him I never once contacted me your phone number is disconnected you can't get a hold of people by email at all they should be removed as a ticket

They lie about pre show cancellations. Site specifically says the don't believe you should loose your money if your plans change. But they lied. I emailed them hours before a show when my wife got sick and they didn't email me back until after the show started and said too bad.

The ticket fee is always better than the original price; The staff is highly attentive, always fast to respond, trying their best to assist. I recommend this service!

I was worried because of negative reviews but I had no trouble. After purchasing on Goldstar, the email with my voucher instructions came immediately and gave instructions to enter a coupon code during checkout on the venue's website. It took me all of 10 minutes total to complete those steps and print my tickets.