GoFax

Excellent service, great price and wonderful support, based in Australia. Thank you.

Mandy, Rob and Natalie were all fantastic in helping set up our account and helping organise our port from eFax. Due to ongoing failed transmissions and billing for failed transmissions due to going over allocated pages.

Mandy was extremely helpful & pleasant a credit to your organisation

The staff member who assisted me to register was extremely helpful and courteous.
There was no stress, and the transaction was straight forward.
I have used it twice already and there have been no problems.
I would recommend this product and company.

Customer service phoned up within minutes of me signing up online and talked me through the activation process, as well as helping me setup my first SMS campaign. What could have been a few hours looking around the site and clicking on help took ten minutes.
Very happy!!

This afternoon we asked our IT support to recommend software to allow us to fax from our computers. We looked at their website and called them. Mandy answered my call and not only gave me all the information I needed, helped me to set it up on the spot. No transfer to other department, no waiting for IT support. The one account now provides all 8 of us (and more if we need it) at work to fax from our own computers. This was a very smooth interaction – I would highly recommend it

Very high quality service and very punctual/prompt replies to everything. Highly recommended for anyone looking for a fast, effective online fax service.

Best customer service I've come across for a long time. And everything seemed to work perfectly.
A pleasure to deal with a company like this one.

GoFax is an Aussie company and they're really nice, responsive and their website and product is user-friendly.
Beware of other "cheaper" companies that end up costing more because their prices are in $US and have no service during Australian hours.

Good customer service. Talking to a person who understands customers' needs. Patient and good navigating of subscription

Excellent process and transition. Thank you GoFax for providing a smooth process, with great communication. Definitely recommend GoFax.

My experience so far has been terrific. Mandy helped me to work out the best options for my business, gave me room to consider these options, then when I had made my decision guided me through the process. All done pleasantly and efficiently.

cant fault any part of our dealing with you. It was so refreshing to get things done when you said they would be done

Thank you

Extremely impressed with the customer service provided by Mandy.

Great service. Helpful customer service. Efficient. Effective.

Its a very easy to use service. I must admit my main use has been to send faxes which is fairly easy. A couple of times I have faced hiccups but have had very quick and efficient responses from the Customer Services team, both via chat and phone. My only regret is that the page kept refreshing itself far too quickly and I wasn't able to leave them the 5 stars they deserved! I do have a suggestion for the development team and that would be have a facility where a client can develop their own Address Book and use it independent of the Broadcast Facility. I often send faxes to the same facility but they are single page faxes sent at different times as they can be time critical. Such a service wold help me considerably. Thanks for a Good Service and looking forward to it becoming exceptional!!

Mandy was friendly, efficient and knowledgeable. She provided all the information I needed and made the sign up and set up process easy.

I must compliment Mandy, my "guide" from Go Fax – she was terrific. I look forward to using the service

Thank you so much for being so efficient and easy to set up and deal with. Cant thank you enough.

Excellent customer service from Janelle

Very helpful and prompt customer service support.

Janelle was fantastic. Very knowledgeable and helpful. A++

The initial set up process was simple and Mandy was an excellent support. We have yet to start using the system so at present can't give feedback about how it functions, however so far so good.

From the time of my enquiry to getting set up, the staff I spoke with were very pleasant and helpful. They explained everything and were patient and offered useful guidance on which bundle would suit me best (and didn't try to push for a higher-priced package). The staff are very well-trained in customer relations.
What's more, the company is genuinely Australian owned.
(Beware of others that sound Australian or say they 'began' in Australia, but are actually American-owned. At least one will incur local bank fees for the faxes because they are international).
I have now sent and received several faxes using GoFax and it has been simple and works perfectly well.
I don't normally post reviews, but I am very happy to post this one.

Easy setup and user system – exceptional customer service