鈥淔oreign tenants are vulnerable in the Netherlands but this agency has a reputation for not returning deposits鈥?
They deducted 876 euros (cleaning of 8.5 hours for 257 euros and full apartment repaint of 589 euros) from my security deposit of 1278 euros.
I was also never given any time to fix any issues that they found in their inspection. I lived in the apartment for 12 months and I cleaned the apartment myself before moving out (except kitchen chimney cover). I had asked them for their cleaning services before which they had mentioned as hourly service only and never mentioned about anything such as 鈥榝inal cleaning for 8.5 hours鈥? I later cleaned the house myself and informed them on email on the day of leaving itself that even if they would need to do any extra cleaning it won鈥檛 be for more than 1 hour of cleaning which was proven by their inspection pictures also but they somehow spent 8 and half hours in cleaning the 鈥榓lready cleaned鈥?apartment and charged me 257 euros for the same. Also, regarding full repaint of whole apartment, the post-inspection pictures shows just three spots on three walls where a repaint was needed but they decided to repaint whole apartment and charged 589 euros on me. This is a scam that this agency plays to snatch the security deposit away from foreign tenants. I repeatedly kept asking them for the reasons behind the need to
1> clean the apartment for 8.5 hours after I already cleaned it, and
2> repaint the 鈥榳hole鈥?apartment. They sent back pictures that they took during post inspection and 鈥渘one鈥?of the pictures showed either 1> any need to clean for 8.5 hours(instead of atmost 1 hour), or 2> the need to repaint the whole apartment. They sent me the invoice of whole-apartment repaint but that also does not prove the need to repaint the whole apartment instead of fixing those 3 spots.
Please run away from this agency if you want to save your hard earned money from getting snatched away unfairly.