Goapesonline

Horrible. Purchase a $2,499 Clarke Sander from their online store. Received email confirmation and order number, they took my credit card information and said transaction was approved. I called to see when it would ship. They said they would call me back. An hour later, I call and get "Butch" on the phone, same guy I spoke with the first time. He said, "the price on that has increased considerably and I've cancelled your order." I said, you already confirmed my order, why does the price of what you have to pay for the item effect the price you just sold it to me for?" He said, "so sorry" but to basically go pound sand! I go back and look, they increased the price from $2,499, what they sold it to me for, to $3,700!!! Apparently after I placed my order, he couldn't find it anywhere online cheaper to re-sell it to me. So, he just cancelled the order and claimed their "policy" allows them to cancel any order. This is false advertising and I believe violates the Fair Trade Act. After further research, apparently "Butch" is actually Richard E Marks, Jr., the registered agent for this company and the President. I find it funny that customer service, three times in a row when I call is being answered by the President of the company. I also find it dishonorable and deceptive to advertise things you don't actually have in hopes of going online in hopes of finding an item cheaper that you have a buyer who has already paid you and that you have already made a deal with. Clearly, when that didn't work out for them, ie: "Butch," they claimed they have that right. False, that violates the Fair Trade Act. Long story short, I would not waste one minute of your time with these people.

So before making any purchases, I usually go out and research them to make sure they are legit. I like to work with US based companies and this one looked like a place in Wisconsin and appeared to have a brick and mortar presence. So, I ordered a $2499 Clarke Sander from them. Gave them my credit card info, received an order confirmation, order number. Did not receive a ship date. So, I called. "Butch" answers the phone, says. Let me check, I'll call you back. An hour goes by, I call and get Butch back on the phone. He says, that item had a considerable price increase and is on backorder, that he cancelled the order. I said, "what, you already gave me a confirmation number and took my credit card information!" I hop back online, they had changed the price from $2499 to $3700! They cancelled my order because apparently he couldn't source it somewhere on the internet to turn around and re-sell to me and make a profit. I told him that was unacceptable. He was rude and I said that he would be hearing from me further as I don't intend to take "so sorry" as an answer. Upon further research, "Butch" is actually Richard R. Marks Jr., registered agent for this company. It appears this company only has "one" employee and in the business records, it appears as though a "Sherry Marks" is the administrative accountant. All I can say is don't judge a book by it's online cover for this one, looks like a big company… it's not, nor do they have any integrity in honoring their online prices. If they can't buy it somewhere else cheaper after they receive your order, they will just cancel your order and point to their "Policies" section where it says they retain the right to cancel any order. That, I believe, is in violation of the Fair Trade Act. Seems they have no inventory other than online pictures. Perhaps Goapesonline needs to relocate outside the US Boarders where they don't actually have laws to protect consumers from deceptive trade practices. I've contacted the BBB, intend on sending a complaint to the WI Attorney General, and am contemplating serving Richard E Marks Jr, President of Goapesonline.com, but haven't decided if he is worth my time. Long story short folks, find somewhere else to buy your stuff.

Best customer service ever!
I went to American Parts Equipment Supply, Inc. in Germantown, WI to look at pellet grills with my husband. I was not ready for this purchase. But after the amazing customer service from Josh, I was onboard. They were so knowledgeable, answered every question, & didn't try to sell us more than we actually needed. I highly recommend this company to anyone looking to purchase a new grill or transition to a pellet grill. Stay small and shop local!