I purchased a bracelet & wore it 4 times (one of the rope design parts came off – as below). I followed all care instructions. The EXCUSE from Gnoce was a "one off production issue".
As I liked the bracelet, I agreed to have another sent to me which they wanted to charge ME $6 for shipping! Imagine! Ofc i didn't pay it. Received the replacement and FIRST time I wore it, the same thing happened! Now they are pleading with me to give them another chance!
What kind of company is this after I have rightfully asked for a refund twice since the 2nd one broke?! Absolutely shocking, I have never dealt with such terrible customer service and shockingly cheap made product.
STAY CLEAR OF THIS COMPANY – DESPERATE PEOPLE, CHEAP PRODUCTS AND SHOCKING SERVICE
,
ZERO STARS.
Including, but not limited to:
(A) LACK OF PROFESSIONALISM
Zero communication.
Cancelled orders shipped anyway (thus forcing order to go ahead, breaching GNOCE's own published terms).
Refunds not issued (for orders not shipped; nor for orders shipped despite being cancelled).
(B) LACK OF TRANSPARENCY
Company misrepresents how and where it operates.
Contact options are also misrepresented:
(i) "Live chat" is not a live chat, but rather just a submission form (and zero response to communication sumbitted via it).
(ii) Phone number appears to be permanently unattended.
(iii) Email address reads as unattended (zero response).
(C) EXAMPLE CASE STUDY
1. Large value of orders (all now cancelled; NONE refunded).
2. Orders cancelled immediately after being placed.
ie. fully compliant to GNOCE published terms for penalty-free cancellation (full refund due).
Terms published on GNOCE website state that orders cancelled within 8 hours of being placed are penatly-free (full refund, zero cancellation fees).
GNOCE provided full comprehensive details via email.
3. Over a day later, despite orders being cancelled – GNOCE commenced shipping activities (items not shipped at that point, only tracking number created). ie. GNOCE breach their own published cancellation terms.
AGAIN urgently attempt to contact GNOCE, advising them in writing to cease all such activies as all orders cancelled.
Immediately lodged cases in PayPal, given evident behaviour of the seller (GNOCE).
4. In days following, repeated attempts to contact GNOCE (zero response from them) – they then ship some of the orders (attempting to force cancelled orders on customer, rather than refund due to fact that orders cancelled days ago).
5. Remainder of orders promised refunds, but no refund issued.
To date, GNOCE continue to fail to respond to attempted communication.
As you would agree, 100% unacceptable behaviour.
To the point that even we were motivated to post a review on this site – as we simply don't want anyone else to be exposed to such a pitiful experience. There is no excuse for such behaviour.
……
PS: Gnoce – if you read this – don't ask me via trustpilot for my order numbers. You already have all information (multiple times over!) via email. Read your email please.