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I just finished unpacking, and I am sooo happy. They colleagues did a good job!
I would also like to thank you very much for organising my order so absolutly well and keeping me informed at every stage of the process. I do more than appreciate this, and I am already looking forward to my next order.
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Yes, shipping takes long, but I'm assuming things are made to order and not ready to ship. They also ship orders in separate boxes/times sometimes instead of 1 big box per 1 order. A heads up for those who use DHL/FedEx/UPS, as EACH box has processing fees (not talking about duties/taxes, that's in addition which I know I need to pay) by the shipper, so you may get dinged by the shipping company with processing fees for however many boxes Gets.com chooses to ship your order with instead of 1 processing fee for 1 box.
As for quantity received – honestly I've never counted…so I can't comment on that. bad me. After reading these reviews I should. I didn't want to spend a week counting 10000 per style and multiple styles of an item.
I've ordered and re-ordered items as I was very happy with the quality. However over the years, the items would change in quality – same photos and descriptions, but the metal would be thinner and flimsier. Then I started receiving incorrect items, only to be begged to keep the wrong items for a discount. This started happening more often and costing me money to buy huge quantities of items I technically never ordered (not to mention storing all these items until I can resell them).
Because of this, ALWAYS ask for them to send photos with calipers to show size before shipping. They are hesitant to refund for mistakes made on their end. I have received a full credit to my card once, but other times it's been store credit.
Then prices/minimum quantities/sizing started changing AFTER my order had already been placed. Either more expensive, by more that 500% of the original price, or way lower quantity for the same price. They would message me about the change, but when I click the link of the item, the description is ALWAYS exactly as when I had placed the order – no changes to show this new "updated" price.
I really want to love this company (and have for years!) but keeping unwanted merchandise and dealing with incorrect items, price changes – its just not worth the headache. There has been a problem with almost every order I've placed this year (very few issues 5 years ago!). I'd rather pay more for components that are as described with up front pricing that is honoured at the time of purchase. Will sadly not be using this supplier anymore.
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Yes, shipping takes long, but I'm assuming things are made to order and not ready to ship. They also ship orders in separate boxes/times sometimes instead of 1 big box per 1 order. A heads up for those who use DHL/FedEx/UPS, as EACH box has processing fees (not talking about duties/taxes, that's in addition which I know I need to pay) by the shipper, so you may get dinged by the shipping company with processing fees for however many boxes Gets.com chooses to ship your order with instead of 1 processing fee for 1 box.
As for quantity received – honestly I've never counted…so I can't comment on that. bad me. After reading these reviews I should. I didn't want to spend a week counting 10000 per style and multiple styles of an item.
I've ordered and re-ordered items as I was very happy with the quality. However over the years, the items would change in quality – same photos and descriptions, but the metal would be thinner and flimsier. Then I started receiving incorrect items, only to be begged to keep the wrong items for a discount. This started happening more often and costing me money to buy huge quantities of items I technically never ordered (not to mention storing all these items until I can resell them).
Because of this, ALWAYS ask for them to send photos with calipers to show size before shipping. They are hesitant to refund for mistakes made on their end. I have received a full credit to my card once, but other times it's been store credit.
Then prices/minimum quantities/sizing started changing AFTER my order had already been placed. Either more expensive, by more that 500% of the original price, or way lower quantity for the same price. They would message me about the change, but when I click the link of the item, the description is ALWAYS exactly as when I had placed the order – no changes to show this new "updated" price.
I really want to love this company (and have for years!) but keeping unwanted merchandise and dealing with incorrect items, price changes – its just not worth the headache. There has been a problem with almost every order I've placed this year (very few issues 5 years ago!). I'd rather pay more for components that are as described with up front pricing that is honoured at the time of purchase. Will sadly not be using this supplier anymore.
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Today I received a dodgy email promotion that I have shared with Action Fraud in London. Itis either spam or phishing. I have, of course, blocked gets.com.
I note that their Chinese address is based not far from Buckingham Palace. I wonder whether Her Majesty sources her jewellery from?
Dodgy company.
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I had the same issue with the necklaces I ordered. A necklace would be described as 17" and I would receive a 15.5" or 16". Talk about deceptive descriptions!
Another thing gets.com will do is to fail to communicate with you and ask whether you agree to a change in material and they will just haphazardly substitute something else and expect you to accept it. I had a bracelet I specifically ordered because I wanted that specific material component. I was unplesantly surprised to find they had subtituted one of the components which dramatically changed the look of the bracelet and not in a good way. I asked them why they didn't contact me about the substitution and the non-customer service told me they thought it looked "nice" so they went ahead and competed the quantity for that bracelet.
In this order, I had also purchased a number of beads and gets.com shorted me on the quantity of beads I should have received.
I also ordered beads that looked nothing like what was pictured. If I had known the color of the beads would be as ugly as what I received, I wouldn't have ordered them.
I had many, many issues with this order and uploaded numerous photos; some of the items that were shorter than described had a ruler next to them so the gets.com people could see what I received was not what was described. I probably spent about two months going back and forth with the non customer service, but nothing was resolved. The noncustomer person would ask the same question over and over again and give me different answers to the issues I was attempting to resolve. She would promise a credit, and then walk it back, even when I copied her as to what she had previously messaged and then off course, she would deny offering a credit. She "escalated" the matter to another higher ranking person in customer service, but nothing was resolved. Then it was escalated to a manager. Still no resolution. It seemed like they were purposely dragging the matter out so I would run out of time to dispute it with my credit card company.
I had tried to come to an agreement that would be amicable to both gets.com and me, because I mistakenly believed I needed to show the credit card company that I was making an effort to resolve the matter. What I found was that for overseas transactions, the merchant's conditions apply. You do not get as much leeway as you do with U.S. sellers, so if it says you get 5 days to return the item, you had better return the item within that period and get a return merchandise authorization number also, because if you don't you could be paying for return shipping and be out the merchandise also.
In short, realize that if you're dealing with gets.com, you likely won't get what you ordered, you will probably be shorted on the quantity you order and if there's an issue with your order, they won't work with you to resolve it.
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I have been fighting for a refund , an ongoing fight that has lasted 5 weeks. The company still insists that the products I purchased are stainless.
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I have made two orders from this site, both of $3,000 dollars. These people have run the same scams on me both times:
1. They immediately advise you need to up the quanties you have ordered because the factory does not have enough and will not produce them for lessers quantity. THEY DON'T HAVE ANY BEADS THEY ARE SCAMMING YOU.
2. When you say no they will refund you the money for the beads – NOT THE PACKAGING AND POSTING COSTS – THEY KEEP THAT.
3. They will send you faulty goods – pearls that flake, strands of beads with marks on them, strands in horrible colours, beads without a hole through the middle. When you complain they will ask you to send a photo. Then they will say they are referring it to another department. They will ask you to send another photo and finally they will ask you post the items back to them (they state it must be the cheapest possible (which will take ages from the UK)or they will not refund the cost). Don't get suckered into this, THEY DON'T INTEND TO REFUND ANYWAY, they are trying to string you out so that you eventually give up. They hope you won't bother to give them poor feedback.
I like many here also wait a very long time for my goods because in reality they don't have any items in stock, which means that goods that you order for christmas, valentines etc. etc. will come at least a month late.
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Will be using the site again, and recommending many."
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