GEODIS

Utterly scammed. They are either scammers or thieves
No way of contacting this company and no way of knowing where my goods are AVOID at all costs. It is totally unacceptable

Allegedly have my delivery from Maison du Monde but after three weeks, still no tracking available. The staff just tell me to 鈥減hone back next week鈥? Useless – the market for delivery services is light years ahead of this outfit, I鈥檇 be amazed if they last the year.

I placed an order with Leroy Merlin and unfortunately, they utilized Geodis for delivery. This has been, without a doubt, the worst delivery service that I have ever endured anywhere in the world.

I have never seen such a delivery experience in my whole life.
They should change their delivery team completely , they should stop working with arrogant delivery team members..such a bad experience..unbelivable

Avoid, avoid, avoid.

For reference, I purchased a large expensive mirror from Maisons du Monde, and had no prior information that the courier company they deal with is Geodis. In short:

Geodis is the most appalling courier company I have ever had to deal with. Hermes/DPD look like the saintliest of angels in comparison.

1. The lack of pre-arrangement is beyond worrying (given Maisons du Monde sell expensive furniture items) and I had no way of tracking my item. When clicking on the tracking link in the email sent by Maisons du Monde, on the Geodis website it stated "no consignment found". A helpful start.
2. An unknown number of days later, I received a call from a random driver from DX Courier (who? where?!) who had my name and delivery but the completely wrong postcode and address. I had to rectify this by calling DX and having the correct address re-applied (the lady on the phone told me that the French aren't great with postcodes – how helpful for UK deliveries!!). She told me that I would be able to rearrange my delivery online with the same shipment number we both had recorded, but alas, this number did not provide any tracking on both DX and Geodis websites, naturally.

**I am appalled at the lack of transparency as to where my delivery was, between different couriers, given it was a large, expensive item.**

3. I rang Geodis to "rearrange" my delivery date as the driver from DX Courier told me there was nothing he could do. The person I called from Geodis seemed pretty ambivalent about the whole situation, and that an email would be sent out "within the next couple of days" to change my delivery date.

4. Just one day later, when I came home from work, my mirror was dumped outside my front door – I had no prior warning and no email to rearrange the date. This is disgusting business practice and the only reason I refuse to send this item back is because I do not want the hassle of dealing with Geodis again.

Maisons du Monde should remove this courier from their services.

I recently ordered a package off Amazon. I states being delivered by Geodis on their website. They transferred the parcel to Purolator apparently. Purolator can't track my package. Amazon is sending me to Geodis…

So I call Geodis in Mirabel. I say "Hello, I,ve recently ordered a package from Amazon…" I am interrupted immediately and told that it's not Amazon. I know this. I tried telling the woman over the phone who only talked over me and hung up never letting me finish my sentence. I call back and she continues talking over me. I raise my voice asking me to finish my request. She proceeds to tell me I'm harassing her and that I'm wasting her HOUR of work and that "we have your number". This is werong on so many levels.

Short story: I can't figure out where my package is or track where it's been pawned off. This woman needs to be fired immediately.

From an American expat living in Paris: I totally concur with all of the negative reviews. This company's idea of customer service in Paris is (1) hang up on you after you've waited from 8:am to 5:30 pm for a delivery which never came. (2) Lie that the delivery was actually attempted.

Update: That said, I managed to contact a person at the Paris headquarters of Geodis who was quite sympathatic and cooperative and who promised to have a general manager get in touch with me to work out a new delivery at a time convenient for me. It's clear that some people in the company in Paris do care about customer service. Three stars out of five.

Having found a great deal online, I ordered my item…

The item hadn't arrived after a few days and the 'schedule your delivery' button did not work on the automated tracking email. After getting stuck in a phone loop multiple times and after much Googling I found a number for the correct depot. If you've ever tried contacting Northampton Geodis you'll understand how tricky this is. They were very pleasant and helpful and advised when the parcel would arrive. So I waited 2 days at home for it (after the second day being told there had been an accident). Being that I work, and couldn't waste another day, Geodis recommended I pick a designated day that week, which I did… HOWEVER…

Update (1 day later – 3 working days late):
Have just had a David Lynch moment and received a notification saying that my parcel has been signed for, by 'myself' however I have not been home all day (this was not my 'new' designated delivery day). I will not be happy if this has been left with a neighbour as it clearly states to check the item thoroughly. Very stressful experience thus far.

Update (later that evening)
Well… Not to worry, it wasn't responsibly left with a neighbour as I just got home to find my 拢750+ digital piano hanging out, on my doorstep (in South East London) in the drizzle, in full view of any Tom, Brian or Harry, with the name of the product on full display and the box battered like a good piece of Weymouth cod.

After unpacking the piano, everything seems to be ok, however it does sound a bit like soggy bagpipes, hopefully this will resolve itself as it dries out.

If you want your goods dropped on your doorstep for all to see, whatever the weather, go for it.

Bonne chance.