Delnext

Fast and efficient

i have contracted delnext to send a parce from portugal to belgium.

no one picked it up. consumer service doesn't reply to phone calls (I called everyday during more than a week). I spent more on the phone versus the delivery already.

They don't answer to emails either.

this is so far the worst consumer experience I have ever had.

you should better contract any other company than delnext. you can't even cancel your order.

run away from them, they are amators.

I used Delnext to move my suitcases from Portugal to France. Because of the coronavirus issue, the delivery man that picked up my suitcases informed me that they won't make me sign anything for understandable security reasons so I wasn't surprised to not sign anything at the receipt of the suitcases. Little problem, one of the suitcases was damaged so I contacted the customer service the same day with pictures to solve the situation quickly.

To compensate for the damage, they asked me to provide a delivery receipt. I explained to them in numerous e-mails that their delivery men didn't provide me any nor make me sign anything. Their only reply to that has been: "This document is mandatory" and "it will be your words against the driver"

They didn't take the time to evaluate the particularity of this situation and the worst part is that they won't compensate for their mistake because they didn't give me the paper necessary for that. I exchanged so many e-mails to receive the same answer. Which kind of company doesn't listen to its customers and doesn't take their responsibilities?

I don't recommend them at all but if you don't mind to receive your stuff broken, feel free to try them.

It was fast and perfect. Thanks so much for my package. I am very pleased with it 馃馃馃槝馃槝

Great service. I bought a product in a webstore that use Delnext and by mistake I introduced a incomplete address. However the driver of Delnext called me and deliver the parcel ib time. Excellent! Thank you Delnext

It鈥檚 the second time that I am using Delnext. The first time was bad but I decided to try once again – the most bad idea in my life ever!!
The parcel still not arrived – it was supposed to arrive 8 days ago. Then Delnext said that they have been here (impossible) so they reschedule to last Friday. I missed a day at work to stay the entire day at home and guess what..?! Nobody show up with the parcel and they also didnt contact me. Finally, today, my Dad contact them and surprise surprise… the parcel is so damaged that they didn鈥檛 delievered!!!!!!
So now i鈥檓 still waiting to know when i will receive and in which conditions will be but I known already that the box is destroyed as I saw a photo..
If you are checking companies, dont choose this one or will happen the same as my last two times……

I purchased a postage service to post a parcel from Portugal to the UK which was not fulfilled due to incorrect label provision.

The Delnext service offered the option to drop the parcel off at a local Chronopost drop-off point, which is the option I selected. I checked with the drop-off point (Auchan, Arena, Torres Vedras) that they will receive and process Chronopost items, which they confirmed. I noticed from the drop-off choices on the Delnext website that the drop-off point options included Auchan, Arena, Torres Vedras which is correct and had been updated (since the previous time when it incorrectly stated Jumbo) so everything seemed correct.

However, the labels provided by Delnext and attached to the item were not recognised by the Chronopost drop-off receptionist and I was unable to post the item.

This the second time this has happened and, having checked carefully before purchasing, I am extremely angry at the time wasted and result.

Secondly, despite having chosen the drop-off option, all of the Delnext references to my parcel state that they are going to collect it.

Excellent service and fast delivery. A*****

Really liked it: the site is very intuitive, but the best are the prices! I will go with Delnext in future delivery

The worst decision of my life buying an item from someone who was using these cowboys.
They lost my parcel and refuse to pay the insurance out even though they have been sent a copy of my bank transfer to the owner of the purchase !! they say its not an Invoice..
Cost me 515 euros … never use these thieves !!!
I really want to know how to take this so-called professional company to court I am so angry
Delnext? more like Delnever and Del never help you or give you your money back !!!

Parcel arrived OK at destination, but 3 days later than estimated. In the end, it was satisfying taking into account price paid.

I'm trying to contact the customers service but i haven't received answer. Until now i do not know where my box is.
I'm really disappointed

1 star given originally, but delnext admitted their mistake and refunded me after numerous emails. Because of this I now award them 3 stars. Delnext need to be aware that there is room for improvement.

Useless communication and unclear where my package is.

I've sent several messages to DelNext via email and Facebook messenger. After several days waiting you may or may not get a response, it's a complete gamble. When you do finally get a response, they rarely answer the question you ask, and they seem unable to look back at past conversation history. The result is you go round and round in circles and still no nothing.

For some reason I still entrusted them to ship my parcel – I guess I was blinded by the slightly better prices they offered compared to the competition.

I am pleased to say the package was actually collected. Unfortunately there has been no information on the whereabouts of the package since. The item was collected on 7th. Today, four days later, the tracking just says 'Pending – in the collection process'. It seems Delnext are not even aware they've collected the package.

What a load of garbage!!!

Very good service. Much cheaper than post office and I received my parcel just in time with a good tracking information!

I wish I had read the reviews here before I went ahead to rely on delnext to help me with moving a number of boxes from Spain to Ireland. Oh my word, I regret it so much.
They have a phone number that doesn't work. You have to rely on series of email (from some Raul) like someone here also mentioned. Long and several emails with no result.
The boxes that managed to arrive were in terrible shape and some box was missing.
It was easier getting in touch with the third parting shipping company delnext used than with delnext. This is very odd and weird.
They have a phone for spain and portugal and neither can be reached.
Bad customer service, lack of empathy, poor tracking system, etc.
I thought they were cheap, but compared to other company services I used after the terrible experience with them, they are not the cheapest on the block.
I first used them a few years ago(around 2016), when it was a start-up and things were better.
Now in 2018 its expanding but the service is terrible, seems to be going downhill. As its obvious here from the date of people's reviews.
My advice to anyone, use them only with things not worth much and with few boxes at a time.
They lack accountability.
I am still hanging on, hoping they will miraculously find missing boxes, but I am so discouraged further with these reviews. 🙁

Delnext provides very bad service. Really. It *looks* cheap when you hire them, but you'll *experience* expensive after your package is lost — violated or delayed as other people have reported previously.

Anyhow, you're advised.

Now…I have already reviewed in another post here my particular, bad experience with Delnext. I will not talk about that anymore. What I will call your attention to is their mechanical reply to *all* the reviews left in this thread: *all* the answers are the *same*! Meaning that either those replies were done a software or even if a human being came by it was only to "copy-n-paste" positive/negative answers.

And that should also indicate to you the kind of company you're dealing with. I don't know about you, but when I complain about something, politely as I am right now, I expect a decent answer. An meaningful answer, not a careless message.

In June 2017 we asked DelNext to ship an expensive item. Given the elevated value of the item, we purchased an extra insurance cover in case of loss or damage. Sadly the item was then lost in transit, however to this day we still have not received the compensation we had paid for. Upon further queries it turns out that they had pocketed the insurance money instead of taking out the insurance we had paid for!

** As a result we have now taken the company to court for fraud and breach of contract to recover the money owed to us. **

UPDATE: after this review they promised to repay. However they are no longer responding to my queries and no money ever arrived. We are continuing with our legal EU money claims procedure to recover the money.

The worst company ever!!!!

DO NOT USE IT!!!!

I order a express service from them in the beginning of the month. Expecting that my package woul arrive in one week, like they say it was going to happen, but after 2 months they didn't delivery and have LOST my package! ! !

And the reimbursement? ! They aRe always given me some other answers. UNBELIEVABLE! ! !

THE WORST SERVICE EVER!!!!

Very disappointing experience. NEVER AGAIN, better to spend 5鈧?more but with delivery guarantees. I am waiting for the pack for more then 10 days from Italy to Spain and no information when it will ARRIVE if it will arrive.. (supposted to be from 4 to 8 days). The company works with SEUR, but first is sent to Portugal and then to the final place, if it gets of course.

Send a parcel to my cousin with urgency and it arrived in 3 days. Staff very helpful

I stumbled with Delnext while I was looking for a cheap way to send some stuff to familiars living in Germany.
Only paid around 8,93鈧?for a 3kg package, while the Post Office website asked me for 23,61鈧?

I have used this this company for 3 times. The first delivery arrived to destination without any problem. The second time arrived late but was not a issue. The third time was delivered at the door and was missing 2 objects.

Best service, cheap trustful

I used the services of Delnext to make several shipments to Europe and beyond low prices some of the orders came earlier than expected!
Customer support services are very helpful and friendly.
I recommend to all who wish to make shipments to countries of the European Union