In Stock Appliances Limited

Gordon
5 years ago

Made an order for a washing machine just before going on holiday! Booked delivery for a date on my return. Only got suspicious when no text arrived for a delivery slot. Tried phoning and no ring tone. Finally checked these new reviews and realised I'd been scammed.
Hopefully Paypal/ Bank will help to get my refund as the payment was taken immediately on ordering.( I bet they couldn't believe their luck that I hadn't read the more recent reviews)

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Marcia
5 years ago

Should have had a delivery today – no notification so I called the courier company who have now ceased trading with Instock appliances as they haven't paid their bills .
I paid via PayPal so hoping to stop the payment ….

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Jessie
5 years ago

Appalling service. Delivery cancelled by the company five times and now I have cancelled the order, requested a refund and reported them to Trading Standards.
They fail to meet any of the delivery claims they make on their website, make excuses about third party delivery companies and then about their own drivers. They have failed to refund me having confirmed three times that they had done so. I am now having to chase them via my credit card company.

Update: I have now received credit from Mastercard via "Chargeback"

I have now reported them to the police on the appropriate fraud reporting website and ask all who have suffered to do likewise.

I would have given zero stars had this been an option.

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Jean
5 years ago

Ordered for saturday delivery.
Waited in all day and did not turn up, office is shut Saturdays, I called the courier company and they had no orders under our address or the order no..
I waited in all day and hauled the old washing machine to the front door the night before in the way for no reason.
Had an email Saturday at 8pm saying would be delivered Sunday, and that we received a text, I replied that we had not received a text and cancelled my plans for Sunday.

On Sunday then told it's turning up Tuesday (another day off work unpaid)! I have no idea if it will really turn up Tuesday..

DID NOT TURN UP TUESDAY, called and they said they were using a different company and they were running late, LIES LIES and more LIES!

Have asked for a refund ASAP.

I would not order from them again, use another more reliable company. I am not impressed by not telling me they were not going to deliver 3 times, and having to haul old machine back and forth 3 TIMES had to disconnect and drag the thing back and forth.

I was not given a refund, it turned up 4th time, just outside the delivery slot so was lucky I was home. They marked the drive by dragging the old one down it rather than using the lifting tool they brought the new one in with. They are ignoring my emails, can never get through on the phone, they do not care about the damage caused. I would never use them again.

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Seth
5 years ago

ordered on line, good price and delivered when promised

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Desmond
6 years ago

I had purchased my fridge freezer from these guys. This company had not only looked at my financial situation but also been very keen in helping me out in the long run to reduce my costs in an efficient energy saving product. I found (name) very caring but at the same time proffessional with an excellent ethics. I am not an easy customer to deal,nor buy of tom d*** or harry,i make sure the people who i am dealing with are not just intrested in just selling but also look at my benefit. Well done guys,look forward to do business with you in future,i will need a washing maching,the one i have at the moment is ancient and will need ur expertise and advice

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Dana
6 years ago

Received a call from customer service the day before delivery asking if they could deliver Saturday instead of Friday, Saturday came and went without delivery, customer services provided no tracking e-mail or call, tried office but shut, sent e-mail received 1 back saying they'd call me 1st thing Monday, by 11.15 Monday I called their office for customer services they'd get back to me, mid afternoon I'd e-mail advising delivery between 9-1 Tuesday. again customer services didnt send any tracking imformation with their email. Tuesday 1.15 received call from driver advising he'd be with me at 3.30. Unprofessional customer service no advisory calls, no tracking information and customer services didn't seem to be in a hurry to sort out the problem. Customer care/service provided was very disappointing, would put me off buying again

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Clinton
6 years ago

Very pleased with the service.Very smooth and efficient with clear easy to follow information,great communication and a faultless delivery service
also a very reasonable price.Thank you.

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Lucy
6 years ago

Chose this company because our washing machine broke, so being able to have a Saturday delivery VERY important when both of us work. Friday, eventually, I get an e mail at two minutes to eight at night giving some excuse about the van breaking down! When I looked at reviews it does seem quite a regular occurrence for a Saturday delivery! If you're not going to actually deliver a Saturday DON'T offer it!!!!! Shame really as that really spoils everything!!! BE HONEST!!!!!

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Tiara
6 years ago

The Beko DSFS 6831W looked a great dishwasher until we came to fit it.
The depth dimensions given are TOTALLY incorrect and I will be writing to the manufacturers. They quote 570mm deep in fact it is 610mm deep so you need to check your measurement to make sure it fits especially behind any closed door.

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Clay
6 years ago

Delivery came within the time advised by text the night before, friendly helpful deliveryman, couldn't be better really thanks!

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Misty
6 years ago

Easy, efficient service

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Roy
6 years ago

Great prices, simple ordering process & good correspondence. Delivered on designated day & time slot allocated by courteous helpful staff. Excellent! I would recommend this company to anyone.

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Tarah
6 years ago

From their website I had ordered a washing machine online & I had found the process to be effective, efficient & simple, from which I had selected the delivery date to be the upcoming Saturday (I had called beforehand & they had confirmed that they had waived the weekend delivery charge).

However, the day before delivery I was informed that they had re-schedule it to the Tuesday instead due to there being no more room within the Vans as the Black Friday Sales had just occurred; they had to instead go with date order to making the deliveries. This I had accepted as it had been a reasonable explanation.

As such, I had waited patiently to the Tuesday & on the day within the allocated time slot (which I had again cleared my diary for) but instead of the process being simple, the driver (who had been very coy with their names & had refused to clarify which of the two of them bore that name), had called & asked for directions. In the end, that had involved me standing outside waiting & trying to guide him over the phone when even himself could not tell me exactly where he was even though, he had confirmed that he was using a SatNav & he had the full address with the postcode 鈥?Come on, really!

After around 20mins or so, he had finally arrived, which should have been a successful story but not-with-standing the above, after the van doors, it had turned out that my machine was not even on-board & he had informed me that it might not even have been loaded on-board from the start. He had then told me to call the Office to make the relevant enquiries myself before hurriedly closing up the Van & off-handily, saying that he needed to go as he got other deliveries to make. So this 鈥榩rofessional鈥?delivery driver, working on behalf the company would not even call his own office to make the enquiries when it is clearly their fault & the overall attitude I had from him was very unhelpful in trying to rectify this situation. After only barely staying for less than 3mins, they had drove off.

It was only when I had called immediately & spoke with a femqle member of staff (who being the only person that was professional & helpful throughout this saga) had made enquiries & allegedly, it had transpired that my machine had been delivered by the driver to the wrong address. As it turned out, whilst I was on the phone with [name], the driver had been constantly trying to get through to the Office & I was informed that he had made a delivery prior to me & that is when my machine was mistakenly delivered to but they could not confirm or rectify the situation as they could not get in touch with the receiver at the time.

Suffice to say that I was extremely unhappy with the situation & with the circumstances of how this had happened as this had indicated to me not only the sheer incompetence of the Driver but he could not even be bothered to sort the situation out there & then himself but had instead drove off before frantically calling his Office to explain. I had, had enough; the end-service that I had endured was beyond what I had expected & rather than risk any further issues, I had cancelled the order & instructed for a refund to be processed instead.

In summary, the organisation does offer cheaper products compared to their competitors & I like to think that this had been a isolated incident (given their high-rating via this site) but the end-service that I had received did not justify the cheaper cost what-so-ever or having to experience it potentially again. In the end, I had gone with another online retailer even though they were slightly more expensive.

Two Stars instead of One, only because of the female member of staff!

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Sterling
6 years ago

got phone text said between 1 and 5 the next day, this they did, asked the guys to put tumble dryer in shed as i'm an old age pensioner, this they did, very helpful guys machine well protected works fine also very cheap electric
well pleased

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Cortney
6 years ago

I don't always go for the cheapest option (better to go with a reputable vendor with not-the-lowest-price) however these looked OK and offered me a Sunday delivery at the same price. The unit is (as expected) brand new and delivered to my garage. No reason not to give five stars for me.

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Trina
6 years ago

An easy web site to navigate. Best price for appliance. Prompt delivery , on time and polite driver.

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Paul
6 years ago

Had no problems driver was experienced and handled the heavy washing machine without any difficulties. Removed the old machine and then delivered tumble dryer. No problems delivery took 10 minutes in all.
Wondered about delivery time as was told delivery would be between 3 pm and 7 pm he arrived with five minutes to spare and had to come through Dartford tunnel which is notorious difficult at best of times. Plus the traffic around here is very difficult at this time of evening anyway with traffic making it's way home. No complaints very polite and most helpful.

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Lizette
6 years ago

This machine is so quiet. perfect!

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Athena
6 years ago

Excellent delivery service ,delivered on time as promised .Great customer service from the delivery man ,who clearly is a great asset to this company

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Jarrod
6 years ago

They were very polite and very punctual and did exactly what they promise took the whole machine and new machine delivered in excellent condition. Great job

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Seth
6 years ago

We searched the net for the cheapest price and we got it …….. We were given the choice of a free delivery date , and we got it …. We asked for a Sunday delivery , and we got it …. delivery and collection was impressively professional and the item was pristine …. Well done !!!! Def our first stop for our electrical sin the future … Watch this space …

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Noe
6 years ago

I purchased a washing machine from In Stock Appliances, after a few days i decided i wanted to change the model after a few days and Sarah from the company was in contact with me and was a great help… even after i changed my mind again!!! Would recommend this company 100% and will use them again for sure!

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Bobbi
6 years ago

Having tried various places to get a replacement fridge freezer, I came across In Stock Appliances. Not only were their prices lower than most distributors but their delivery date was 3 days away! Some companies had the nerve to offer delivery on November 21st, which meant 5 weeks with no fridge.
Everything with the order went without a hitch from the kind lady in their office to the very helpful delivery driver.
I cannot speak too highly of In Stock Appliances.

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Luz
6 years ago

the item arrived promply , even too promply as they were at my door at 6:40 in the morning!!!! but please with teh item and the service.