Guardian Doors

Had motor replaced by Guardian installer June 2017. He was extremely competent & showed my husband how to check balance & explained to him that it must be done it every 3 months. November 2018 – paid for yearly service, done by an inexperienced youth who only checked & lubricated the doors, nothing else but wrote that the motor and mounts were "worn but serviceable" (strange comment since he never looked at the motor). June 2020, garage door would not open my any remotes, called Guardian doors & explained the problem, also that the motor had a 5 year warrantee. Today the sent a very smart, knowledgeable young man out to look at it – everything in good condition regarding motor, doors etc but the control board wasn't working. He contacted head office and was told that they would not cover the warrantee because we had not had the service done last year – we would either have to pay $255.60 for a new control board or he was to put it back & we'd be charged the $148 call out fee. As my husband & I are on the aged pension, we do not have the money to waste on a yearly service where all that is done is lubricate the various parts especially when my husband who worked in the engine room of ships for many years can do this service himself. Any other electrical appliance would be fixed under the warrantee stated at the time of purchase.

Yes, I'm sure a service 'should be' more than just lubricating parts however that was not the case in 2018. Your office was notified and you apologized saying that you would send out another serviceman on a particular day. That day came & went with the service person being a no-show & we had no phone call to say why, so we gave it up as a bad job.

What a rip off a 15 minute service two new rubbers for 155 dollars you will never step foot on my again

Came aground the time. Fixed door and gave advise on weight balance on the tile doors. Would recommend.

Quick reliable service, and well priced. Thank you

Very pleased with punctuality and service

Showed up on time and did a fabulous job at a reasonable price. Explained everything thoroughly and was very polite and well mannered. Thanks for a great experience!

Very good, friendly. Fixed it 馃憣, no mucking around and none of the nonsense you get from some of the other tradies. Good job.

I am totally happy with the friendly, efficient, prompt service and the the cost of the job was very reasonable. The workmanship of the serviceman was very efficient. 馃槂

Professional and efficient but best of all reasonably priced

Hi guys, you came to our house yesterday to check our garage door. We're happy with the service that we received also you gave us discount because of our loyalty with you which made us even happier. Thanks.

For a general/annual service.

Was advise that the Technician will be arriving around 11-1, however after being in contact I was advise they are running late and will be arriving at 3pm but lastly they arrived after 5pm.

Did the job as if they were rushing to finish off work as its getting late. All in all $160 for less than 15 min of their time. Would have expected more effort being given.

Scope says lubricate all moving parts but technician advise they do not lubricate plastic hinges.

Just for your information, my door was knocked by a car before and had a slight bent one of the panel. A screw was also broken. But no mention of it when they were doing up a report. Seem like they didn鈥檛 check the overall structure or condition of the door.

Other than that they have also left the place dirty with hand prints on my ceiling

I鈥檝e had others doing a service before and they actually spent time cleaning and lubricating each and every moving part.

Honestly not a good experience.

Great service from start to finish, worth the efforts team!??