Carhire

If you are intending on hiring a car from this company I would strongly recommend that you photograph or video evidence the whole of the car thoroughly prior to driving it away paying particular attention to the tyres & the windscreen , and any tiny chips in the paintwork on areas that are subject to regular chips in the paint . The reason being that if you get to the other end of the journey they are very likely to 'discover' something that isn't easily obvious to the naked eye from a normal inspection & then present you with a huge repair bill . If you try to challenge it they will ignore your pleas of reasonable argument & immediately start sending letters from a debt collection agency (which is part of their company) . I have had three bad experiences with this company , from a total of five hirings. I've used plenty of vehicle hire companies over the years & never had anything but good experiences , but Europcar are something else. I would recommend any car hire company to use before these , in fact if they were the only ones , then I would rather not bother , and take any form of public transport available or hitch hike

Car rental for 9 euros per day is about as cheap as it comes and for that cost we didnt expect perfection. That said the two cars we hired were only 2 years old and in good condition, just right for driving around on holiday for a week. Shuttle bus dropped us to europcar car park 10 mins from airport and we picked up cars without issue. If you don't purchase their expensive excess waiver they need a 1500 euro hold on your credit card but they didn't charge the card and drop off was smooth. No real wait time for collection or return and staff were friendly and polite at Dublin airport. Can't understand all the negative reviews here, perhaps we were fortunate or used them during quiet season.

Neither of us actually got the class of car we hired as they weren't available, we ended up with larger cars which was fine. They seem to like French cars and one of them seem to have a dodgy fuel gauge so had to show the fuel receipt to show we had actually filled it to the top when returning the car.

Nothing really to complain about and would probably used them again if on a budget

I had a family funeral in Ireland which Ryan air made into a trip from hell. I had booked the car in the wrong name and missed the pick up time thanks to ryan air. The customer service girl Saoirse was the first person who showed any sort of compassion towards the plight I found myself in. Despite never wanting to use ryan air again , I would happily use car hire.ie . Good customer service goes along way to customer retention.

ref : CFB9BFD7
BEWARE CarFlexi.com

PLEASE NOTE THIS COMPANY CHARGES INSURANCE BEFORE THE CAR IS COLLECTED AT THE AIRPORT. IF FOR ANY REASON THE CAR IS NOT PROVIDED, THE INSURANCE DEPOSIT IS NOT REFUNDED. INSURANCE PAID FOR NON EXISTENT CAR!

Absolute scammers, I confirm what the other reviewers are saying. Rented a Hyunday i10 for just one day from Dublin City Centre office on the 30th of June, drove only 143km on paved roads, when I return the car the attendant (who probably is instructed so by the bosses) notices a Front DS Alloy wheel (a tiny scratch on edge of the alloy of 6cm) which could have been a small stone or it could have been there when I took the car but I just could not notice since I am usually very careful on these things. Fine, I accepted the damage and the attendant told me that within 5 to 10 business days they were going to send me a damage assessment report, in the mean time they slapped a massive 500eur charge on my credit card for "compensation for damage" for just a 6cm alloy scratch.
Since they are a Europcar brand I chase Europecar Ireland three times on the phone during the month of July with no results (they actually told me that the damage assessment centre cannot be contacted directly). Tired on the 26th of July I finally ask the attendant to give me an email address where I could send a complaint and request for resolution (customerservices at europcar dot ie). I sent an email telling them that since they debited without providing any proof of the cost of the damage I was going to take legal means to recover my money against Europcar, same day the assistant manager of the Dublin City Center office finally sends an assessment report made on the same day by Crofton Motors in Dublin where somehow instead of just buying a brand new Genuine Wheel Trim For Hyundai i10 (sold in the UK for 50-70 eur equivalent) + half an hour labour at 24 eur, they decide to restore and repaint the Wheel Trim for the whopping cost of 200 eur! Total including VAT 258,39 EUR, instead of a brand new trim (including labour) for approximately 100 EUR max. Then I ask the manager to reimbourse the extra money charged 26 days earlier into my current account, since they took so much time that the credit card balance has already been debited to my current account. Manager did not even answer (he read the email), so now I have an almost 250 eur credit in my credit card balance which I only use for car rentals and in order to put it back into my account my bank wants a 3.9% commission!

Also I seriously doubt they have repaired the Wheel Trim, I am still waiting for a photo of the repaired wheel Trim.

AVOID CARHIRE.IE AND AVOID EUROPCAR IRELAND, they are obviously there to scam their clients, they advertise low prices, but then they try to overcharge with any trick possible and delay to the max any possible reimbursement due.

At the end of the day there is no damage assessment department on the side of Europcar (just lies from the telephone attendants trying to fob clients off), it is the same office where you rented the car that is responsible for the damage assessment, they are the ones responsible and Dublin City centre service is absolustely abysmal at that (they are just very efficient at overcharging!)

Complete scam, twice in three weeks, it would seem if you don鈥檛 take extra insurance they will charge you for old dents or scrapes I photographed damage I was supposed to have done and it鈥檚 clearly not fresh, however their department not interested

I have used them for a few years but never in peak season can only conclude it鈥檚 a summer scam when cars are being turned around very quickly

Rented a car though Gold Car Thessolonki. They took 拢1,471 deposit and returned only 拢839. When contacted them they claimed there was damage and a piece from the boot missing. Completely made up. Be very careful as they will take money from you after the have told you that there is nothing to pay and all is good. Avoid or be aware that you may well be well and truly ripped off.

Utter scam. Had a rental booked online without insurance for 140 euros. Because they won't accept amex ended up having to pay three times that for the same rental. And I was not the only person being out through the wringer at the desk about paying more than I had arranged for. Pure misery with a slick salesman at the counter who acted like he was helping me as he screwed me over

We booked a car via Rentalcars.com and hired through a third party, Goldcar in Mallorca, Spain. We were offered full protection insurance with Rentalcars.com and paid 拢59. When we collected the car at Goldcar we were told that we needed to pay another 150 Euro otherwise we could not have the car. The car was over 拢300 for the week. I strongly suggest you use a reputable car hire company and not this one!

Booked a car over a german agency with carhire/europe car. Looks like carhire is europe car or not but they use the same facility and same employees and same weird rules from Europe car.

Anyways i was going to pick up the car a small car gasoline they offerd a 10鈧?a day upgrade to a diesel because it would be much cheaper. Sorry but the guy can麓t do any math. 10鈧?a day more would mean i need to drive 1900km more a day to be even. My small car uses 4.8L fas the diesel 5L and the cas price is just 10 cents difference. I told them i take the small because it麓s not worth for the upgrade. The agent said a few times but diesel would be cheaper. NOPE it would not!

Now the worst! They won麓t accept my visa (debit) card. and they wanted 1.500鈧?deposit on my voucher is says 1.000鈧?could be on hold or taken from the card. But anways the wont accepct visa debit its their europecar rules -> but hey did i not booked with car hire? I told them to try my card is always worked and it worked in 3rd world contries before as well. Never had problems with visa debit! He refused and told me the only way to get the car would be if i take additional insurance and reduce my liability to 250鈧?. That would be an additional 260鈧?if would have to pay for a 270鈧?car rental in total. I had already all insurance over my german agency and Alliance Inscurance. I needed the car so i took the deal. At the end it was no problem to charge my visa debit card and even block 250鈧?on it. I got my 250鈧?deposit back after returning but still spend 260鈧?on extra insurance. Sorry guys but this is a classic ripp off!

Awful!!Arrived in Shannon airport at 4;30 after traveling all day. Was told by Gail at the counter that they did not have our car that had been prepaid. Although they had the right airline and flight number they showed us arriving at 11;30 not 4;30 as scheduled. She said we would have to contact carrental.com and that our car had been locked away for the evening. Gail was went out of her way to be unhelpful. She said they did have a car that would fit all 4 of us but we would need to pay for the extra fees for the elite series rental for the entire week even if we just used it to get to our hotel and exchanged it it at 5am for our car. She said the managers, Mile and Tom couldn't be reached. We will be returning tomorrow to speak with the manager but PLEASE don't rent from this company!!

Dishonest. AndUsing the insurance scam job they don鈥檛 care who you are they don鈥檛 care if you have a wooden leg I booked a car to days before and I paid the insurance as well because I didn鈥檛 want this at the airport but when I went to them they want to put on their own insurance and charge 鈧?00 for the insurance not the car As the car was paid for already and I had paid for insurance previously in New York basically they just want extra money for nothing and the lad lat the airport Lucas. They must be getting away with this to keep at it because you wouldn鈥檛 be doing this if it wasn鈥檛 working so there is people paying this it鈥檚 sad. Basically a midsize car like a Ford focus was going to cost me in euros 鈧?00 I got the same car at budget for 280 or so somebody is screwing someone

We really have been scammed! Appauling service… credit card had to be given … no one checked the car before or after … money being taken with no contact to why! a 4 day rental has cost me a total of 拢254.51 for what I do not know. Booked a Ford focus and was given a Renault Megan… then told that for an extra 3 euros a day we could get a bigger car … this ended up costing us 拢111 …. a further 拢1500 was expected as insurance (id purchased full insurance) and onky on a credit card! they took advantage of us having 2 small.children who were taking our concentration! …. I now can't speak with anyone to try and sort it out!! Ive submitted 2 cases!

EXTRMELY BAD SERVICE! Never ever book through this company!

The service is horrible – they didn't provide me the car and i lost all my appointments after. Not reliable!

This company is a portal that sends your booking to another car hire company. But if there is a problem, they just blame the other company. Noone of them takes responsability and you are lost in the middle.

NEVER EVER EVER BOOK HERE!

FIRSTLY –
Do you have a credit card? You might assume that you do, but there is a risk that your credit card is actually a "debit card".

And this assumption is very well played by Carhire (which is managed by Europcar) into their 1500鈧?excess insurance credit/debit card-business scheme.

When I paid the deposit for a two car rental via telephone to assistant "P.M."/Europcar Dublin, the sales assistant could have warned me concerning the credit card vs. debit card-issue. He didn't. So when we arrived at the Dublin airport, we were told to pay extra, overpriced excess insurance of 20鈧?per day per car = 400鈧?extra.

This credit/debit-card issue is for "security reasons" according to Europcar… Yet, it has never been a problem for other car rental companies that I've used.

In order to avoid the overpriced daily excess insurance, I offered to pay the 1500鈧?excess amount as a deposit per car, which would leave the money safe in Europcar's account. However, this would destroy Europcar/Carhire's clever credit/debit card-business scheme, so of course they refused.

When I complained to the original sales assistant "P.M." about this behavior, the response was:
"There is no way I am able to tell what card you are providing."
Then I contacted one of his Europcar colleagues in Dublin, who responded:
"… you can enter the first 6 to 8 digits of the card and it will advise if it is a credit or debit."
– Two statements, which can't both be true.

SECONDLY –
I ordered two middle class eco cars with long mileage. Only one of them had this feature. The other one had to be filled up with petrol almost twice as often as the first, even though driving the same distance on the same roads.
Moreover, we were supposed to pick up the cars at the terminal, still the sales clerk at the terminal sent us to Europcar North at the outskirts of the airport.

THIRDLY –
We had a puncture on one of the two cars. And the expense for a new tyre and the change was ours – despite the overpriced insurance.

Well done, Europcar.
You have clearly chosen a route to get bad reviews.

I had to have a letter from the head office in order for the guy at the desk take the insurance my credit card provides. After reluctantly conceding I didn鈥檛 have to pay this insurance skeem they鈥檝e set up, I had to wait over an hour for my car. The trading given to the employees is how to say sorry really sincerely . They don鈥檛 have enough cars to try and do the volume that are trying.

Dishonest and terrible service. Cars provided do not match up with those booked (booked astra wagon, given hyundai i30) and staff not transparent about information regarding cars and car classes. This bunch operate alongside Europcar, so this review applies to both companies.

Maybe this only concerns French people, but a most off-hand and unhelpful employee.refused two French Visa cards, claiming that they are technically debit cards rather than credit cards (they are standard French Visa cards, where the difference between debit and credit cards does not exist). Only solutions : pay 鈧?300 up front as a deposit or buy their insurance at 鈧?9 per day. A complete rip off. I will never book at car hire.is again and, because of the attitude of the employee, the same goes for Europcar, which deals with car hire.je rentals at Dublin airport.