College Ave Student Loans

We had a horrible experience with College Ave. We were approved for a student loan at a fixed interest rate when the college determined we didn't need as big of a loan as we first applied for. We were told by College Ave that we needed to cancel and reapply but the original interest rate would still be honored. After reapplying, we were approved for a much higher interest rate. After two weeks of calling and talking to a different representative each time who verified that we could get the original rate we were approved for, we were then told it had been too long since our original loan approval to receive the original rate! I'm convinced the whole thing was a scam, and they were banking on the fact that we would just accept the new, higher rate. Their customer service is awful. They NEVER returned my calls, and I'm truly convinced we were deliberately lied to by their customer service reps. Even when we asked to speak to a supervisor, we got nowhere. Needless to say, we did not get a loan with College Ave. We chose one of their competitors whose representatives returned our calls promptly, were able to actually answer our questions, and ended up giving us a better interest rate than College Ave. I would not recommend getting a loan from this company. I would not trust them!

I'm not sure if this review should go to College Ave or Nationwide Bank, the loan servicer. I was able to easily apply to receive funding for my student debt. As I was actively making payments to reduce the balance of my loan, there were several situations where I wanted to make overpayments to try and reduce my balance as quick as possible. I was told these overpayments would go to "future payments" and not to the principal balance. This means that I would still continue to accrue interest as though I made no overpayment. (Be aware to anyone trying to save on interest!) Thankfully, though, I was able to pay off my student loan relatively quickly. But this was just the beginning. It only got worse from here. When I made a large payment to pay off the loan, I inadvertently overpaid my remaining balance bringing my balance into the negative. I was told I would receive a refund in 45 days. That seemed a little ridiculous that it would take so long but I accepted it. 55 days after paying off my loan I called in to check on the status of my refund. Customer Service was unable to help me and said they needed to wait on Accounting to confirm it was sent. I waited another week before hearing my check was sent. It is now a month later, I still haven't received the check they said was mailed to me. I have called Customer Service several times but they keep telling me they are waiting on Accounting. The Customer Service reps have never returned any of my calls as they said they would nor have I heard anything about the status of my refund. I would recommend NOT doing business with this company.

Good customer service the few times I called, but it was confusing on whether or not I had secured my loan for the fall. My mother and co signer was receiving emails saying that she need to send in a picture of her SSN and I was getting ones that said I was all good for the loan. So I was unsure if I was all set with the loan or not.

Online process is extremely easy and customer service is readily available and amazing if needed.

College Ave Student Loans was fairly easy to use. No complaints.

Quick response to your loan application and very patient with your College

Thank you, my experience was great.

SO FAR APPLICATION AND PROCESS WAS EASY, IT'S JUST THE BEGINNING SO HOPEFULLY IT WILL BE JUST AS EASY GOING FORWARD DURING THE COLLEGE YEARS..

Easy process and great to work with.

easy to work with.no problems at all.they were always on top of things.i will do business again next year.thank you ever so much

The process was very easy and everyone was helpful. In the end I was very unhappy with the final interest rates. I now have the feeling our relationship will not be improving.

Process was simple and stress-free.

It was fast, easy

This was a super efficient way to get my loans! It was fast, efficient, easy to use, and was approved in 3 days. I was always informed on what was going on with my loan. Would recommend to anyone

Great site to apply for student loans. I was able to apply and get approved for the loan my Son needed in just a few minutes. Very easy to follow

I am completely satisfied.

Their process is always very seamless and easy to contact them!

I don't have any bad thing to say!

Definitely, I would recommend this company to my friends.

Takes less than 10 minutes and you have an answer right away.

Thank you for your prompt actions on our loans, and for your customer service

Very fast and easy to use application system. Rates are decent. Would recommend.

Finished the last course will wait on my diploma. Without this money I wouldn鈥檛 be able to get it thank you.

EASY APPLICATION TO FILL OUT. QUICK AND TIMELY RESPONSE. GREAT RATES!!

Everything was so easy from applyiing to payments!