CarChamps

I paid my car on time ,had the coverage carchamps wanted…they took my payment and 2!DAYS ! later REPO the car FROM CHURCH!!!!! .My poor son had to go through this … WHY? well a day before I had a conversation with some guy named "Ramirez" in their Ins dept and he says " Alliance Ins has bad customer service and do not pay claims / slow to pay " so I have to switch or else my car is repo!!!.. well not so simple for me living from check to check to start a new policy ,with down payment and such. I said I would look into it and see who can fit my budget ….paid my car 8/31/2015 repo 9/2/2015 !!!WHAT !!!!!!!!!!!!!!!!! THESE GUYS ARE RIP OFFS!!!

The collectors keep calling me! One time I received 3 calls in two days even though I paid my payment. Terrible coordination amongst the collectors.

And their cars are lemons.

Great cookie cutter reply from The Champs. Smoke and mirrors. Ive decided to stop ffighting for customer service. As well as courtesy. It is apparent the business is cars $$ not customers. After being knocked down bt the Champs , I can still see that customer service is about getting you in a car and gettting you out their customer service.

Despite the fact that I was there for quite sometime the customer service was there,they treated me like I was part of the Car Champs family

I purchased the car Saturday and had to return it to the shop Sunday. Today, Monday I made numerous calls and was not able to reach anyone. Your 800 kept ringing and no answer. I drove to the los angeles branch, only to find your shop closed. Your manager Manny assured me my car would be seen first thing Monday morning. I was very fastrated with your service I tried to explain the situation to the manager on the floor he seemed like he didnt care so I yold him i wanted to cancel the sale and he said a fine and proceeded to write up the paperwork. I told him to credit my debt card, said that would be up to Manny. And your legal team. Prior to going to car champs I reviewed your company and your reviews were not good. I know every situation is different so I decided to go anyways. After spending over 6 hours at this location ( very upsetting) I finally was able to sign. This has been the worst experience I have encountered at a dealship. I hope you understand my fustration and credit my account promptly.

Jean n Tony helped me n my husband Ray Galvan with our new used beautiful PT Cruiser they were helpful patient understanding Stephanie is a beautiful young lady that glows the office with her smile I highly recommend Car Champs 2 all my fam n friends thank u all n god bless

I've been a loyal customer for the past 2 years. I recently traded my 2006 Ford Focus that I was leasing from them and upgraded to a 2012 Toyota Yaris. At first, the process was long. I had little money to put down for the vehicle and they help me out. Especially Manuel, who was my sales rep. Elmer as well, with the whole insurance policy. I didn't had enough money to cover for insurance so Car Champs paid for it and I was EXTREMELY grateful. I also like to thank Scott, the finance manager and Dina for making this all possible. Now I love my Toyota Yaris and I would recommend anyone who's in need of a vehicle. With just $1400 down you can't really beat that. Thanks Car Champs!!

I made my appt with Brandy who had great follow up, she scheduled my appt around my very busy work schedule, she set me up with a Sales Rep Manny B who was so friendly, polite & personable, he was determined to get me in the car that I wanted so he drove to the Norco location to pick up the car I wanted as I waited at the LA office, he knew what I could handle in payments & met my needs, he then had me work with Mandel who did all my paperwork. This was my 2nd time going to Car Champs & I feel like they are family, they are at the top of my list to recommend to any co-worker, friend, family member etc… I normally dislike car dealers – However my Rep Brandy & Manny I would give 5 Gold Stars to as they totally make the experience a good one.

First off I was met with excellent customer service with staff Susan Meza whom went the extra mile to make sure that I received the vehicle of my desire. Coooooodooos.

I really did have a good experience with car champs and Brandi was very helpful.

I am a teacher with a good income but a long history of bad credit. High interest rates and student loans got the better of me. I recently had my car repossed and had now way to get to work or get my kids to school. I went to 7 different dealers from big names to mom and pop shops and no one would work with me. I even went to Paul Blanco 's fresh start program and was turned down. I went to Car Champs last but should have gone there first. They worked with my down payment and never checked my credit. Leah even drove me to the bank! I love my car and my family is back to work. I am telling everyone I know about this place! Ask for Leah; she's a doll! Thank you guys!

I read there reviews prior to making an appointment and to be quite honest I was a bit hesitant. I decided to go anyway and check it out for myself. It took longer than I had expected but quite honestly due to my inability to make a decision they were very patient with me and I did not feel rushed. I must say their Los Angeles office could really use some tender loving care. I did drive away with a beautiful red 2012 Honda Accord (coupe). I did use my car as a trade in with such ease. Thanks Car Champs in Los Angeles for proving yourselves. Overall, my experience was very good and I would recommend Car Champs in Los Angeles.

I recommend Joe and Susana for anyone going in unsure of how this company works. They did everything they could to help me get into a reliable car that I love while thoroughly explaining everything every step of the way. These people truly care about their clients, would come again in a heartbeat!

I would rate Car Champs between a 4 and a 5. Everyone was very nice to us. The only reservation I had at all was the length of time it took to process our sale. My husband reminded me that since they do their own credit, it takes longer than when you go to a regular car dealership. I would definitely recommend Car Champs as a good business with nice people working with everyone who comes through their door! A big thanks to Brandy and Gabriela who serviced us!

I WAS GREETED AT THE DOOR BY BRANDY AND WELCOMED ME. SHE TOOK ME TO HER TABLE AND AFTER A FEW MINUTES STARTED THE PROCESS. SHE WAS VERY HELPFUL.
THE NEXT EMPLOYEE WHO WAS VERY PATIENT WITH ME WAS ELMER( I DON'T REMEMBER EXACTLY WHAT HIS NAME WAS) BUT HE ALSO SPENT TIME WITH ME TO CHECK WHICH PROGRAM I WILL QUALIFY. BECAUSE OF MY CREDIT I DIDN'T HAVE MUCH OPTION BUT WHAT FITS FOR MY CREDIT. OVERALL, THESE EMPLOYEES ARE EXCELLENT. I GOT MY CAR.

Overall the experience was good except for three things.

1. I am a non smoker and even though the car
was clean both inside and out air fresher
should have been used to give the car a
have been used so that would have had
A fresh smell.

2. When test driving the car the sales person
was concerned that there was enough
Gas in the car.

3. Usually when purchasing a car there is at
least a half a tank of gas in the car. When
I looked at the gas gage on the car it was
on empty and I went back inside to asked
gas for the car and Was denied. I had to
Find a gas station quick and I wound up
putting in $40 worth of gas. I was told
that you have to ask for gas during the
final inspection before the car is driven off
the lot. This feel should't need to be
because the day before my friend Wanda
left the dealership with a full tank of
gas.

The staff at Car Champs in Los Angeles was very helpful with finding a suitable vehicle for my family and I. They walked us through the process and answered any and all questions we had, and even gave us a few pointers along the way. They didn't try to just get us into a vehicle just to make a sale, but helped us make sure that we had the best available options possible.

Going in not thinking we would get help. We were happy with the results. Took a little longer than I hoped because I had my three kids you know how that goes. But they sure we're happy when we left in our new car. Thank you Car Champs.

Everyone at the place was accommodating, thank you.

Great staff friendly made it easy thanks only reason the four stars it's a car lot lol will be back for next car and will recommend

Helped me do everything i needed to do. Even drive me to the bank and the insurance broker i wanted to go to. Thanks! !!

Sales man told us the car wasn't a rental car. During financing the agent told us it was. Sales man then stated that is was gone over with a high quality check. Our car got 6 service error the first week & now the paint is peeling off. Very u satisfied with condition of car. Comment they made when I took it in for repairs. Things happen.

Everyone at car Champs is helpful and understanding. great service.

I just found out my car had just drove it last mile. So now I need a car to get to work. Not in position to buy a car so I just went to Car Champ to check them out. Saw a car I like and then talk with Daniel Estrada about money and payments. He work out a deal so good that I had to make it happen. Now I'm a owner of a 2012 Dodge Avenger. Thank you Car Champ, you knock me out

We weren't looking for a car off the lot but after many disappointing car searches we took a chance with car champs as family member had gotten her car from them a year prior. Although we were there 4hrs til they closed we walked away with a beautiful 2012 avenger that fits our family and budget. We are thankful for a place that doesn't expect you to have the best credit or butt loads of money. its worth the time and money you put down. They're a great, friendly, funny staff that does help you. When we can afford another car for our family's schedule we will definitely go back. Thanks Daniel, Manny (the new one), and the older man who closes the deals at the end Al or something you guys were great. Glad you received your keys guys. Lol.