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I won't be afraid to name names, I paid full price to "Codes2Unlock", "UnlockBase", "UnockUnit", "UnlockPlus"… The prices I paid ranged from $30US to $60US. I had to wait anywhere from 3 days to 10 days with these services to receive an email saying "We're sorry, we could't find an unlock code for your phone". Eventually one (UnlockUnit) telling me that my phone had been blacklisted by T-Mo for lack of payment. At which point, I'm not shocked. And another service told me they could do it for $150us. Now, all of these services were nice to me and they all gave me a full refund, but losing around a week on each and getting bad news deliered, I had lost hope and was about to give the phone to a Trade-In program for less than half of what I paid for it. But then I found these people.
Before I even made a purchase, I talked via the chat with a representative, Amaru, he sent me a link to download their remote software and guided me, patiently, through what I had to do to let them inspect the phone remotely. After about 5 minutes he tells me they absolutely can unlock my phone; I went ahead and paid, and my phone was unlocked within another 5 minutes. I almost cried in joy.
He then proceeded to help me remove the T-Mobile branding so my phone will be running on the pure Samsung Unlocked firmware. I couldn't have asked for more or a better service. Amaru was absolutely wonderful and I can't put into words how much I appreciate what he and his company did for me. I created an account with this service so I can come back to them next time I purchase a phone that I need help with. There may be cheaper options out there, but I gave a few of them a good, solid chance. No one was able to deliver at all, and these guys did it in a matter of minutes. Thank you!
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Would've gave 5ive stars but the process was so long I needed more interaction between, perhaps someone saying "Just wait a bit longer" or Please hold while the process is occurring Otherwise great experience..
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I cant recommend them any more, technician was patient and explained the process every step of the way.
Get that man a beer he deserves it!!!
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I rated my overall experience 4 stars because I found myself asking what was going on after long waits.
The overall experience would have been rated 5 stars if the GSM Guru rep communicated a little more proactively.
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