Goodsync

Company a releasing almost a new version per week, which is inequally working if you update as they wish. Wish we could have a stable branch at some place.
However, i have been using it for several years now and considering moving away despite it is a good piece of software.

We are in september 2020, and yes, same remarks about support…. Passive-agressive, writing short and ambiguous sentences, that you might take as cynical or arrogant, but not really helpfull. one would believe their software is too good for us mere mortals….

Plus i have upgraded from V10 to 11 and discovered that in fact my upgrade was going to be an annual subscription. What a silent turn of events…

I will reconsider going back to V10 and also consider changing for another product, life is short and not such time to lose.

Goodsync iif used just for syncing between Windows systems then usually this works, but syncing to other systems you have to hope that you do not find any bugs.

Similar to the previous review, if you find bugs while someone answers your request quickly, you find increasingly the issue is reflected back to you as a customer. You will find that you as a customer have to spend ever increasing amounts of time justifying why you opened the bug.

Their support try to put the blame on you as the customer, rather than wanting to address bugs in their software. I have lost more than a week documenting various issues back to Goodsync.

These guys really make a great product! However, they fail to be forthcoming with the nature of the purchase transaction you are making. On their website, your purchase options give you the impression that you are purchasing the product license outright. While, in fact, you are really just subscribing to the product for 1 year. When the year passes, the product will become crippled in functionality!

I have used GoodSync on and off for several years. My final conclusion is:

GoodSync is garbage.

Typically, my GoodSync experience goes like this:

* I find that I have a sync task.

* I install the latest version of GoodSync, hoping that it has improved since my last attempt.

* I encounter a bunch of intermittent errors.

* I submit tickets through GoodSync's help system, and I receive prompt-but-generic-and-totally-unhelpful feedback.

* I delete GoodSync and resort to another solution.

Why do I keep going back to it? Because I paid for it, and I cling to the hope that they will eventually fix their software to the point where it's *minimally* effective. No dice. It remains as much garbage as it was when I purchased it.

Just some of the errors I've encountered:

* Locks up while attempting to sync to a folder. Just becomes totally unresponsive. The process needs to be killed, and often the machine rebooted, to recover from the lockup.

* "Undefined Error: 0." Constantly. This is GoodSync's version of "An error occurred." Could be a million reasons. Don't bother emailing GoodSync customer support – they don't know and won't help you.

* Sync jobs just fail, spontaneously, mid-sync. The sync is running perfectly, the volumes are both still available… aaaaaaaand it abruptly stops.

* The network browser is overdesigned and overcomplicated. All you want do is to specify a URL, a username, and a password. Sometimes it accepts the settings. Sometimes it doesn't, it just uses the old settings, and then barfs out random error messages.

I give up. They are never going to upgrade this software to minimal usability or competence. I have scoured all of my computer systems of this bloated trashware and deleted my registration information.

Don't make the same mistake I did. Don't waste your time, and don't give this developer money. You will regret every dime and every moment you spend on this garbage software.

Very good sync program for your important files.

Used Goodsync for several years. Highly recommended.
Excellent customer service.

#trustedsoftware

i'm a long term user of this useful & reliable software.

A well thought of file synchronization application. Too bad it doesn't handle Droids, tables and i Pads.

Good backup and synchronisation features for Mac and Windows. Good site. It is NOT A ROGUE ANTIVIRUS! It has NOTHING TO DO WITH VIRUSES!