Golf Discount

I bought on Monday a set of clubs with one day shipping. It is now Friday and they are still in the "processing stage" of the process and still haven't shipped. They have told me 3 days in a row that my clubs will be here andits been 4 days after paying for one day shipping. This place is scam

Hi everyone

After making payment to my order I received a confirmation email that said Order processing. The next day I read a review that said the shop might have closed… etc. I then tried to reach out to customer service that day via telephone and was unable to get through. That evening I received a email with tracking details for my parcel.

Thanks for the [email protected] golfdiscount

Happy golfer
J

Ordered, paid extra for 2 day delivery. 4 days later no product, no email with tracking, no answer after 24 minute hold, no response to email asking for order status or tracking info.

This is email is being sent to express my disappointment with Golf Discount. I placed an order for a set of golf clubs and as of Friday, August 7th I still hadn't received them or a confirmation email that they were shipped. I called and spoke to a representative and I was told that it usually takes 48 hours to ship them and that they were being shipped from another location. I was told that they should be shipped out that Friday and I should receive an email confirming that. I also was told that they would be willing to refund me the 1 day shipping fee.

I never received the confirmation email and I called and spoke to Nick today. He then put me on hold in order to investigate it. It seems that there was some error and they don't have the brand new set that I purchased. They had a so called lightly played set and he was willing to take $50 off the price. I asked him if there was anything else he could do in order to sweeten the deal and he attempted to explain that it was going to cost them over $50 to ship them out so I was actually getting a $100 discount. So how would it be a $100 discount when I already paid over $25 for 1 day shipping? What kind of deal was that for already being inconvenienced and mislead the day before? He said he couldn't day anything else for me but ship it out Fedex ground which would take longer and give me little larger discount. Are you kidding me? Is this the best you can do? Not even offer to throw an accessory in or nothing? Longer warranty? Not a damm thing!

This is the one of the most unprofessional golf club dealers I've ever had to deal with! I want all the money refunded to the card and I will definitely be posting a negative review. Thanks for nothing!

Horrible from the get go. First, I paid for 2 day shipping for my irons, 2 weeks later- still no irons without any communication from Discount Golf. Sent numerous emails, called customer service number 3 times and left messages with NO response still.
Finally after 2.5 weeks I received an email with some lane excuse. I then tried to cancel my order- then received another surprising correspondence placing blame on Callaway and not them.
So- weeks after my initial order I immediately returned the irons with FED EX driver on the spot at delivery.
Here I am a total of 5 weeks later… NO correspondence from Discount Golf after 3 E Mail attempts. And NO refund has been issued from my initial request.
This has been by far THE WORST service from any company I've ever experienced.
Bottom line- shop elsewhere. There are numerous golf sites that are above and beyond this site. Just awful. AWFUL.

I ordered 2 new clubs on Wednesday around 9AM. Because I wanted them for this weekend I paid extra for 2 day shipping. As of now it's Friday at 5:30 and they are still "processing"! Payment cleared my bank right away though. You would think that would be the end of processing. When they get paid. But no! Not sure when I'll see my clubs but don't waste your money on the faster shipping. Shipping will def not be fast!

Clubs dented within 2 months, to make matters worse golf discount refuses to replace, fix, or offer store value towards new set. Keep your money and purchase from a repeatable golf store!!

I placed my initial order 2.5 weeks ago and was promised 2-3 day processing + shipping. No mention of delays due to COVID or anything else. 2 days later I got an email stating I ordered left handed wedges and right handed irons. That's awesome! They detected my error and wanted to fix it! Things went downhill from there. I received part of my order but not the clubs. Their tracking system only showed the shoes were delivered but no update on the clubs. I try to use chat but it's no longer available. So I call, which they said is available, only to receive an automated message that it is not. I then email with a promise of a response in 48 hours, but nothing for 4-5 days, except an automated response stating my request was sent after hours? I get my irons today, one is perfect is its shrink wrap while the other has been hit and has a plastic bag over the head with a rubber band. I'm sure when I try to return it they'll say I did it. The iron set is still not here. The automated email I got says Cobra has them on back order. I called Cobra directly and am told they're in stock. I'm over this company and quick.

rock bottom golf advertised buy 2 dozen golf balls and get 3 rd dozen free. They first denied the order and then found it but said at check out I did not put in 3 but 2. Why because the 3 was part of their offer I did not see the need. Now they said shipping has gone up so they want me to pay $9.99 for them to ship. Looks to me financial problems if they cannot pay a small shipping cost

Bad web site worst customer service
Guy on the phone was rude
Web site unable update shipping
Free $100 shipping not available if discounted item
online assist not able to help

Bought a club from them, never used it… i mean never used and just didn't like the feel of this wedge. Asked for a refund several days after there 30 day policy based on delays from Covid-19 in responding to them and they denied giving a refund based on the policy. No compassion from this company even in hard times.

I ordered a 4 Taylormade SiM iron on a friday, and had golf that upcoming Monday. They offered free 2 day (a $15.99 charge) but I would have received it Tuesday, and the overnight was $25.99. So I asked their onsite chat service if I paid $10 with their 2 free day ($15.99) if they would overnight it. I waited about a minute and the representative said

"I'll tell you what we can do. We will overnight it to you so you will receive it by Monday, at no additional charge"

So I paid nothing extra for overnight shipping, and saved about $25 on my single iron purchase. I would highly recommend GolfDiscount to everyone and have been telling everyone I golf or talk golf with.

I placed an order that their order screen said it would ship free. The charge was still on the screen, I placed the order and figured I would call the next day. I did and was told it was an error and they would have IT look into it. Bottom line no free shipping. For $8.99 they would not refund for shipping, I canceled the order.
Ticked in Ohio

I'm a firm believer that a retailer or seller should deliver what they advertise. After dropping a small fortune with these guys and dealing with the frustration of receiving something different than what is pictured on their website, their only suggestion was to send the merchandise back, if unused, for a refund if not happy. Wow. No offer made to resolve the issue to the satisfaction of the customer! Amazing. Buyer beware.

This is my first review I've ever written, and I had to because of how awful the service was. I ordered some clubs and payed for 2 day shipping. Then I found out they would not be there in 2 days, but 5 (tracking my package) I was frustrated so I called the fedexFedex was great and said as long as I called Golf Discount staff I could have them arrange my package to be there in time. Once I called Golf Discount, they were very rude to me, and said they wouldn't deliver the package in time. NEVER ORDRING FROM THEM AGAIN. Very short tempered staff, and they have no idea how to talk to customers. Please dont order from them, there are many other places.

I'll just start by saying I've had poor experiences with many companies but have never taken the time to write a review but this time I had to. First off, I received what was supposed to be a brand new Taylormade M2 driver but there was noticeable ball marks and the head wasn't covered in plastic like you would get if you bought a new driver from a store. A little disappointing but I really wanted to use the club for a tournament I had coming up, so I kept it anyway. I used it for two rounds and realized it wasn't the club for me (purchased a Callaway Rogue elsewhere, which WAS brand new). I was still in the 30-day window for what they call "Hassle Free Returns", but also saw there was a minimum 10% restocking fee for returning clubs used. OK but also weird as they sent me the club used in the first place. I printed out the return label, which they take $7.99 off your refund for, and sent it on its way. A week later I found out that I was only getting refunded 79% of what I paid, including S&H. I gave them a call to see why my refund wasn't what I assumed it would be and the representative told me that the minimum is 10% based on usage. They docked me 15% and they also don't reimburse shipping & handling ($12.99). When I told him, they sent me a used club to begin with he asked if I had reported it. I didn't, as before I was just excited to use it for the upcoming tournament. Throughout the whole conversation the representative was very abrasive and basically told me I was *&$% out of luck. Long story short, I ended up paying $65.98 between shipping and the restocking fee for a USED club. I will never buy another thing from this company.

They have great selection of clubs, but no deals on the prices. Can find same stuff locally and not pay shipping.

Bought a wedge from here. Shipping was in timelly manner. Got the product and packaging was very good too. If I need to order something they only have I will order again.